Opinion

Question forms part of

Civil Service Question Bank
The MOST Common Interview Questions

Other interview questions that are similar

1. What contributions do you make to your company?
2. How does your role provide value to the organization?
3. If your department were to be eliminated, how would it impact the company?
4. How does your work directly support the company’s goals and objectives?
5. Can you provide an example of a project or initiative where your contributions had a significant impact on the company?
6. How do you measure and demonstrate the value you bring to the organization?
7. Share a situation where your unique skills or expertise made a meaningful contribution to the company’s success.
8. What contribution do you make to your company?
9. How does your role provide value?
10. Would your company be impacted if your department were to be shuttered? How?

What the interviewer is looking for by asking this question

This question is a “See the big picture” question. The interviewer wants to know whether or not you understand how what you do affects the larger organisation.

If the interviewer is asking this question it generally means the role will have a bit of latitude in how it can be worked. Don’t expect to blindly follow a script or a process, you will need to use your initiative and understanding of wider elements when performing your day to day job.

That is why this is a popular question for the Civil Service interview. The entire point of the Civil Service is for the benefit of the public. When you are answering a question in an interview here the interviewer will be expecting you to know how your function is expected to provide better services to the public.

After you have answered the question you are likely to get a number of follow-up questions about any initiatives you have spearheaded that impacted the wider business.

Essentially the interviewer wants to see that you will care about the organisation as a whole and will be seeking to improve the organisations delivery ability rather than just getting on with your own role and tasks.

The best approach to answering this question

You will want to show the interviewer that you have a brain for business, that you understand the general principles of how your organisation makes money (or fulfills its goals if it is non-profit)

You need to explain to the interviewer what your role is, what your organisations goals are and how your function helps contribute to these goals.

Think about how your role impacts the bottom line.

Do you contribute to revenue?
Do you help to reduce costs?
Do you help the firm with their legal obligations?
Do you help in reducing risk?
Do you increase efficiencies?

Every role in an organisation helps push through its aims (if they didn’t the role wouldn’t last for long), in order to answer this question it is important you understand your role’s impact.

At first glance this question doesn’t lend itself to sharing examples but you still should slide some in if you can. Think of a time were you showed initiative and pushed through a change that helped multiple departments within your organisation and increased your firms operating capabilities.

How NOT to answer this question

“I am a salesman so without me the firm would not have any revenue”

While this answer is perfectly accurate it lacks nuance. Sure a company wants to sell product and therefore need salespeople, that much is obvious. A salesperson is also the company face of the product. The first impression most customers will have of a company is their interaction with the salesperson so they are also brand ambassadors.

The interviewee could have talked about how as a salesperson they are the first line in market research as they speak to customers regularly so they know exactly what customers want and need when it comes to their product.

The interviewee could then talk about how they collaborated with marketing or with the design teams to help boost sales.

“I only work in the accounts department. It is my responsibility to make sure our bills get paid so I don’t really have much of an opportunity to help the firm achieve its goals”

Every role in an organisation provides real value to the business. Sure sometimes it might be hard to see when your role doesn’t directly impact profits but rest assured your role provides value (or should on paper) to the business otherwise it would not exist.

In this example the interviewee works in accounts payable by the look of it. Their responsibility is to pay suppliers to ensure the business can continue to operate. Have you ever forgot to pay your internet bill? Imagine trying to run a business without internet.

Phone, water, electricity, wages, raw materials, contractors. The list goes on.

This person ensures the smooth running of the company without interruption. That is the core value of the role.

Plus also in that type of role I am sure they have managed to save costs for the business by negotiating better payment terms.

How does your current job fit into the overall business?

Example Answer 1

“My company specialises in making bespoke furniture for business and domestic properties.

My primary role is as a domestic designer, meaning that I work with the customer to create their dream home and relay the proposals to the build team.

Even though I am not a sales person, I am the person who maintains contact with the customer the longest. I therefore understand and appreciate how my interactions with the customer leave a lasting impression and directly impacts how likely the customer is to recommend our company to others.

This is extremely important as referrals accounts for over 60% of our domestic clients and while domestic revenue falls behind business I know that it is one of the owner’s goals to increase our domestic market share.

Trying to increase customer satisfaction (and therefore chance of referral) I began looking at the customer journey and trying to improve it.

I realised that customers did not like having to deal with multiple people. In our old workflow the customer would have to deal with the sales person, the designer (me), the build team, the delivery team and the after sales support team.

I proposed – and gained approval – to modify this so that the designer (me) would be the sole contact point from the design phase all the way through to post sales. This meant the customer would only speak to 2 departments which most customers preferred.

There was also a side benefit realised. Because I was interacting with the other teams on the customers behalf errors dropped significantly as I fully understood the customer’s vision and could explain that to the teams.

Overall this initiative was a great success. Our customer satisfaction scores increased across the board, complaints dropped significantly and we saw an increase in referrals. All of these things directly helped the organisation with its sales goals and to get closer to its target market share.”

Example Answer 2

“In my role as a customer service representative for a software company, I understand the importance of customer satisfaction and its impact on the company’s growth. Although my primary responsibility is not sales-related, I recognize that every customer interaction leaves a lasting impression and directly influences their likelihood of recommending our services to others.

To enhance customer satisfaction and increase the chances of referrals, I focused on improving the customer journey within our software implementation process.

Upon analyzing the existing workflow, I identified a common pain point: customers had to interact with multiple departments, including sales, implementation, technical support, and customer service. This fragmented experience often led to miscommunications and delays, which negatively affected customer satisfaction.

To address this issue, I proposed a solution: consolidating customer interactions by becoming the primary point of contact throughout the entire implementation process. By taking ownership and ensuring seamless communication between departments, I aimed to streamline the experience and provide a smoother journey for our customers.

Upon receiving approval for this change, I began serving as the single contact person for customers from the initial sales discussions to the post-implementation support. This allowed me to gain an in-depth understanding of their requirements, communicate their vision effectively to our technical teams, and promptly address any issues or concerns that arose.

The results were overwhelmingly positive. Customer satisfaction scores significantly improved, and we observed a substantial decrease in customer complaints. Moreover, our referral rates notably increased, contributing directly to the organization’s sales goals and market share expansion.

By taking the initiative to optimize the customer journey and improve the overall experience, we were able to deliver enhanced customer satisfaction, foster positive word-of-mouth recommendations, and solidify our position in the market.

This experience taught me the importance of understanding the customer’s journey and actively seeking opportunities to improve it. By aligning internal processes and focusing on providing a seamless experience, we can cultivate strong customer relationships, boost satisfaction, and drive business growth.”

More Sample Answers…

The examples provided below can serve as a foundation for creating your unique answers. For additional inspiration, our new guide includes five sample responses to this question and over 100 answers to all of the most common interview queries.

Check out “INTERVIEW SUCCESS: How to answer 20 of the Most Popular Interview Questions (with over 100 sample answers!)”

Other Interview Question and Answers

79 Civil Service Interview Questions (And Example Answers)
94 Project Manager Interview Questions (And Example Answers)
32 Test Manager Interview Questions (And Sample Answers)
34 Change Manager Interview Questions (And Sample Answers)
33 Team Leader Interview Questions (And Sample Answers)
Business Analyst Job Interview Question & Example Answers
Product Owner Interview Questions (And Sample Answers)
PMO Analyst Interview Questions (And Sample Answers)

Other interview questions that are similar

1. What feedback have you received from your previous supervisors?
2. Can you share an example of a time when your colleagues or superiors appreciated your work?
3. How would your colleagues describe the role you play on a team?
4. If we were to ask your previous team about your strengths and weaknesses, what would they say?
5. What do you believe your co-workers would say is your most valuable asset?
6. Can you provide an example of a time you were recognized for your work by your peers or superiors?
7. How have you handled disagreements or conflicts in the past with co-workers?
8. How do you feel your relationships with your coworkers and managers have impacted your job performance?
9. If we asked your former boss about your ability to meet deadlines, what would they say?
10. Can you describe a time when your team depended on you to complete a project or task?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things.

Understanding this, it becomes clear how to strategize and tailor your responses during an interview. Let’s look at the question we are addressing “How would your boss and co-workers describe you?”

This question appears to be mainly assessing factor number 3: Will you fit in? However, it indirectly touches on the other two factors as well.

1 – Can you do the job? In your response, you could highlight specific skills or experiences that your boss or colleagues have praised. This could be your ability to meet deadlines, your expertise in a particular software, or your knack for problem-solving. By doing this, you’re subtly addressing your capabilities and experience.

For example: “My previous supervisor often praised my adaptability and proficiency with the latest design software which were crucial for our fast-paced projects.“

2 – Will you do the job? Here, you could refer to instances where you displayed a strong work ethic, dedication, or initiative, as noticed by your boss or colleagues. This not only illustrates your motivation but also your ability to go above and beyond when required.

For example: “My co-workers would describe me as being highly motivated and dedicated. For instance, I took the initiative to streamline our workflow, which improved our team’s productivity.“

3 – Will you fit in? This is the direct question being asked. Respond by focusing on interpersonal skills, your ability to work in a team, or perhaps your alignment with the company’s values that your peers have recognized.

For example: “I’ve been told by my colleagues that I have a knack for facilitating communication within the team. I always make an effort to understand different perspectives and encourage collaboration. I believe this team-focused mindset aligns well with your company’s culture.“

In essence, you’re using one question to provide a comprehensive picture of your capabilities, work ethic, and potential fit within the team and the company. Remember, understanding what the interviewer is really looking for in each question can help you structure your responses in a way that fully addresses their underlying concerns and highlights your suitability for the role.

How Best To Answer “How would your boss and co-workers describe you?”

The best way to structure your answer to the question “How would your boss and co-workers describe you?” is to break it down into three parts:

1. Summarize common feedback: Start by giving a general overview of the feedback you’ve received from your boss and co-workers. It’s best to focus on your strengths that are relevant to the job you’re applying for.
2. Specific Traits/Evidence: Delve into a few key traits that your co-workers and boss have pointed out. Try to connect these with specific instances that prove these traits if possible.
3. Relate to the Job: Lastly, make sure to tie these characteristics back to the job you’re applying for. This would show how those traits would translate in this new role and make you a good fit for it.

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

How would your boss and co-workers describe you? – Example answer

Example 1

“From my previous performance reviews and interactions, both my boss and co-workers have consistently described me as reliable, creative, and collaborative. They’ve often highlighted my strong ability to follow through on tasks and meet deadlines. For example, my manager frequently expressed appreciation for my dependability in completing tasks on time, even in fast-paced situations.

My colleagues have also noted my creativity when it comes to problem-solving. They’ve mentioned that I have a knack for thinking outside the box and coming up with innovative solutions to challenges we’ve faced.

Additionally, being a team player is something I value and this hasn’t gone unnoticed. My teammates often acknowledge my willingness to lend a hand, and the respect I show for diverse viewpoints.

I believe these qualities, being reliable, creative, and collaborative, align well with what’s needed in this position and would allow me to contribute effectively to your team.”

Example 2

Other Interview Question and Answers

45 Civil Service Interview Question and Answers
Interview Question: What Are Your Biggest Strengths? – Answer Tips
Interview Question: What do you know about our company? – Answer Tips
Interview Question: ‘How do you ensure the quality of your work?’ – Answer Tips
33 Team Leader Interview Questions (And Sample Answers)

Other interview questions that are similar

1. What do you consider to be your top skills or abilities?
2. How would you describe your greatest strengths that relate to this role?
3. What unique qualities or attributes do you bring to a team or workplace?
4. Can you provide examples of situations where your strengths have contributed to your success?
5. In what areas do you feel most confident in your abilities?
6. How do you think your strengths align with the requirements of this position?
7. What would your colleagues or previous managers say are your key strengths?
8. When faced with a challenge, what strengths do you rely on to overcome it?
9. How do you leverage your strengths to achieve your goals?
10. How do you continue to develop and enhance your strengths professionally?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things.

When asked the question “What are your biggest strengths?”, the interviewer is primarily interested in determining whether you have the skills and qualities necessary to excel in the position. By understanding this underlying motive, you can frame your response to address the interviewer’s concerns effectively.

Firstly, you can emphasize your relevant skills and experience, aligning them with the job requirements. For example, you might mention your strong analytical skills and problem-solving abilities if the position demands a data-driven approach. By highlighting these strengths, you demonstrate your capability to perform the tasks required and address the interviewer’s first concern of “Can you do the job?”

Additionally, you can showcase your motivation and drive by linking your strengths to instances where you have taken initiative or achieved notable results. This approach addresses the interviewer’s second concern of “Will you do the job?” For instance, you might mention your ability to handle multiple projects simultaneously and deliver high-quality results within deadlines, demonstrating your commitment and work ethic.

Lastly, to address the interviewer’s question of “Will you fit in?”, you can mention strengths that reflect positive interpersonal qualities or a good cultural fit. For instance, you could highlight your excellent communication skills and ability to collaborate effectively with diverse teams. This indicates your potential to contribute positively to the work environment and align with the company’s values and culture.

Remember, while tailoring your response to address these concerns, it is important to remain authentic and provide specific examples that illustrate your strengths. This approach will help the interviewer gain a comprehensive understanding of your capabilities and increase your chances of making a positive impression

How Best To Answer ‘What Are Your Biggest Strengths?’

When structuring an answer to the question, “What are your biggest strengths?”, it’s crucial to keep in mind the following points:

1. Relevance: Start by identifying strengths that are most relevant to the position or context in question.
2. Specificity: Once you’ve identified these strengths, you need to be specific. Avoid cliché or generic terms like “I’m a hard worker”. Instead, try to name specific skills or attributes, such as “project management” or “problem-solving”.
3. Evidence: Be prepared to give concrete examples of when and how you’ve used these strengths effectively. Evidence strengthens your claims and makes your response more credible.
4. Connection: Try to connect your strengths back to the role or situation. For instance, you might explain how your strengths would help you to contribute to a team, or how they could be beneficial in a certain job.

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

What Are Your Biggest Strengths? – Example answers

Example 1

“Absolutely, I’m happy to share my strengths. First and foremost, I would consider my ability to collaborate effectively in a team as one of my most valuable strengths. I have always enjoyed being part of a team and I recognize the importance of good communication and mutual respect in achieving team objectives.

For example, in my previous role at XYZ Corporation, I was part of a five-member team responsible for rolling out a new company-wide software system. There were certainly a few hurdles along the way, including differing opinions on how to approach the project and how to troubleshoot problems that arose. However, I was able to draw on my communication and collaboration skills to bridge gaps in understanding and ensure we were all working towards a common goal. I also prioritized keeping everyone updated on the project’s progress, which helped maintain morale and cohesion within the team.

These skills would transfer well into this role, as I understand it involves a significant amount of teamwork. I’m confident that my ability to collaborate and communicate effectively will enable me to contribute positively to your team and deliver on project objectives.”

Example 2

Other Interview Question and Answers

45 Civil Service Interview Question and Answers
Interview Question: ‘How do you ensure the quality of your work?’ – Answer Tips
Interview Question: How do you handle tight deadlines? – Answer Tips
Interview Question: Have you ever done something differently the second time around? – Answer Tips
Interview Question: How do you manage your work-life balance? – Answer Tips

Other interview questions that are similar

1. What strategies do you use to ensure a healthy balance between your professional and personal life?
2. How do you handle stress from work without letting it affect your personal life?
3. Can you describe your approach to maintaining balance between your career and personal obligations?
4. What steps do you take to prevent burnout from work-related responsibilities?
5. How do you separate your work and personal life effectively?
6. Could you share some techniques you employ to avoid bringing work-related issues home?
7. How do you ensure you have quality time for yourself and your family despite a busy work schedule?
8. In what ways do you deal with work pressure to maintain a good work-life equilibrium?
9. What measures do you take to prevent your professional life from overtaking your personal life?
10. How do you maintain boundaries between your job and personal life?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things.

Taking the question ‘How do you manage your work-life balance?’ as an example, it is a question that seemingly pertains to your personal life, but at its core, it’s about the interviewer trying to understand all three of these areas.

1 – Can you do the job? The question indirectly probes at your ability to handle the job’s demands while maintaining a level-headed approach. If you can’t manage your work-life balance well, it could mean that you may struggle to stay focused and efficient during your working hours, thereby affecting your ability to execute your role effectively.

2 – Will you do the job? Your answer to the question could reflect your commitment and drive. If you are sacrificing all your personal time for work, it may indicate that you are extremely motivated, but it could also suggest potential burnout in the future. Conversely, if you emphasize too much on personal time, the interviewer may question your dedication to the job. A balanced answer shows a good understanding of the need for hard work, but also the importance of recharging to stay motivated and productive.

3 – Will you fit in? How you manage your work-life balance can also give an insight into your personality and whether it aligns with the company culture. Companies nowadays often value employees’ personal lives and strive for a balance that helps maintain morale, increase productivity, and decrease turnover. Therefore, your approach to work-life balance can reflect if you would fit into this kind of environment.

So, when asked about your work-life balance, try to answer in a way that provides insight into these three areas, showing the interviewer that you’re not only capable and motivated, but also a great fit for their team.

How Best To Answer ‘How do you manage your work-life balance?’

1. Overview of your perspective: Start with a brief summary of your general philosophy about work-life balance. This gives the interviewer an immediate sense of your values and attitudes towards work and life outside of work.
2. Practical strategies: Detail the specific strategies or habits you have adopted to manage work-life balance. These could be things like setting boundaries for work hours, making time for exercise, or regularly scheduling leisure activities that help you relax and recharge.
3. Demonstrate flexibility and adaptability: Recognize that sometimes the balance might need to be tilted one way or the other due to certain situations. Discussing how you can adjust and adapt to different situations shows that you’re not rigid and can handle changes in work demands.
4. Link to job effectiveness and alignment with company culture: Finally, connect your approach to work-life balance with your ability to be productive, focused, and successful in your role. Also, if you can, align your strategies with the company’s values or culture (assuming you know what these are). This helps to show how your work-life balance strategies can contribute to your success in the role and your fit with the organization.

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

How do you manage your work-life balance? – Example answers

Example 1

“I believe that maintaining a healthy work-life balance is critical to long-term productivity and satisfaction in any role. To achieve this balance, I set clear boundaries for my work time and personal time. I dedicate certain hours to focused work, but I also ensure that I have time to pursue my hobbies and spend time with my family and friends.

However, I understand that there can be periods of high work demand where I might need to work longer hours, and I’m prepared to adapt in these situations. Despite this, I always make sure to compensate for such periods with sufficient rest afterwards to avoid burnout.

I find that this approach allows me to stay motivated and effective at work, while also maintaining a fulfilling personal life. I’ve also noticed that companies that respect and support their employees’ work-life balance tend to have a more motivated and productive workforce, and I believe that my approach aligns well with such a culture.”

Example 2

“I’m someone who sees work as a marathon, not a sprint. Balance, to me, is absolutely fundamental. Without it, you risk burning out or becoming inefficient. To manage this, I put into practice a few ground rules.

First off, I’m a firm believer in ‘Work Smart, Not Hard.’ That means I strive to optimize my work hours by focusing on tasks that have the greatest impact. This helps me avoid unnecessary overworking and helps me stay productive during my work hours.

Secondly, I’ve always been conscious about ‘unplugging’ from work once my day is over. I believe that disconnecting is just as important as connecting. Evenings and weekends are reserved for activities I love, like painting, hiking, and spending time with loved ones.

There are instances, of course, when the work gets intense and I need to put in more hours. I’m open to that, provided it’s not the norm. After such episodes, I make sure to take some downtime for myself to recharge.

Ultimately, I believe that this balance I strive for makes me more effective at my job. I’m able to approach work with a fresh mind each day, and I think that’s vital. I know that organizations which value this kind of balance tend to have happier and more engaged employees, and that’s the type of work culture I resonate with.”

Example 3

Other Interview Question and Answers

45 Civil Service Interview Question and Answers

Other interview questions that are similar

1. What made you interested in applying for this role?
2. Why do you want this job?
3. What factors led you to consider this particular job opportunity?
4. What drew you to this position compared to others you may have seen?
5. What motivated you to pursue this specific job opening?
6. What specifically appealed to you about this role?
7. What aspects of this position align with your career goals?
8. What sparked your interest in this job opportunity?
9. What made you excited about the possibility of joining this company in this role?
10. What factors influenced your decision to explore this position further?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things.

The question “What attracted you to this position?” plays a significant role in addressing the three fundamental aspects the interviewer wants to ascertain:

1. Can you do the job? When answering this question, emphasize the skills and experience you possess that directly align with the requirements of the position. Highlight specific qualifications or achievements that demonstrate your ability to perform the job effectively.
2. Will you do the job? Show your enthusiasm and motivation for the role. Explain what excites you about the job and how it aligns with your career goals. Discuss how the responsibilities and challenges presented in the position resonate with your drive to excel and make a meaningful impact.
3. Will you fit in? Demonstrate your understanding of the company culture and values. Showcase your compatibility by discussing how your personality traits, work style, and past experiences align with the collaborative and supportive culture of the organization. Highlight any instances where you successfully worked in diverse teams or adapted to different work environments.

How Best To Answer ‘What attracted you to this position?’

1. Introduction: Start your answer by expressing your genuine interest and excitement about the position. This sets a positive tone and captures the interviewer’s attention.
2. Relevant skills and experiences: Highlight specific skills, experiences, or qualifications that make you a strong fit for the role. Connect these attributes directly to the requirements outlined in the job description. This demonstrates your capability to excel in the position.
3. Research and company knowledge: Discuss the research you have conducted on the company, its mission, values, and culture. Explain how this information resonates with you and why it aligns with your professional aspirations. Showcasing your understanding of the company demonstrates your genuine interest and commitment.
4. Specific aspects of the role: Identify key aspects of the position that attracted you. This could include the responsibilities, challenges, projects, or opportunities for growth. Explain why these specific aspects resonate with your career goals and how they align with your passion and motivation.
5. Company impact: Articulate how you believe your contributions in this position can positively impact the company. Discuss how your skills, experiences, and enthusiasm can contribute to achieving the company’s goals and objectives. This highlights your ability to make a meaningful difference within the organization.
6. Conclusion: Summarize your answer by reiterating your excitement for the opportunity and how your skills, alignment with the company culture, and motivation make you an ideal fit for the position. Thank the interviewer for considering your candidacy and express your eagerness to contribute to the team’s success.

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

What attracted you to this position? – Example answer

Example 1

“I am extremely excited about this position as it perfectly aligns with my skills, experiences, and career goals. With my background in marketing and my strong analytical skills, I believe I have the necessary expertise to excel in this role. For instance, in my previous role at XYZ Company, I successfully led a digital marketing campaign that resulted in a 20% increase in website traffic and a 15% growth in online sales. These achievements demonstrate my ability to drive results and contribute to the company’s success.

I have conducted thorough research on your company, and I am impressed by your commitment to innovation and delivering high-quality products to customers. Your emphasis on creativity and continuous improvement resonates with me as I always strive to stay up-to-date with the latest marketing trends and techniques.

What attracted me specifically to this position are the responsibilities associated with managing social media platforms and developing data-driven marketing strategies. As someone who is passionate about leveraging social media to engage with target audiences, I am excited about the opportunity to create compelling content and build strong brand presence across various platforms. Additionally, the prospect of analyzing data to identify customer insights and optimize marketing campaigns greatly appeals to my analytical mindset.

I strongly believe that my contributions in this position can have a significant impact on the company’s growth. By utilizing my strategic thinking, creativity, and data analysis skills, I am confident that I can help enhance brand visibility, drive customer engagement, and ultimately contribute to increasing sales and revenue. I am eager to join the team and collaborate with talented individuals to achieve these goals.

In conclusion, I am genuinely enthusiastic about this opportunity, and I am confident that my skills, experience, and passion for digital marketing make me a strong fit for this position. I am excited to contribute my expertise and work towards the company’s success. Thank you for considering my application, and I look forward to the possibility of joining your team.”

Example 2

“I was instantly captivated by this position as it perfectly aligns with my creative mindset and passion for graphic design. Throughout my artistic journey, I have honed my skills in visual storytelling and creating impactful designs that engage and inspire.

Having worked as a graphic designer in various industries, I’ve had the privilege of collaborating with diverse teams to bring ideas to life. The thrill of transforming concepts into visually stunning designs and seeing the positive impact they make has driven my interest in pursuing a role like this. I firmly believe that my ability to blend aesthetics, strategy, and user experience will allow me to excel in creating compelling designs for your organization.

Upon researching your company, I was genuinely impressed by your commitment to innovation and your dedication to pushing creative boundaries. Your emphasis on cultivating a dynamic and design-driven culture resonates with my own values, and I’m excited about the possibility of contributing to your vision.

What particularly attracted me to this position is the opportunity to work on a wide range of projects across different mediums, from print to digital. The idea of collaborating with a talented team, exploring new design trends, and creating visually captivating materials is truly inspiring. I thrive in environments that foster creativity and encourage the exploration of fresh ideas.

I firmly believe that my strong visual communication skills, attention to detail, and proficiency in industry-standard design software will enable me to deliver designs that not only meet the needs of your clients but also exceed their expectations. By understanding their brand vision and effectively translating it into visually compelling designs, I am confident in my ability to contribute to your organization’s success.

In conclusion, I am genuinely thrilled about this opportunity, and I am confident that my creative mindset, technical skills, and passion for graphic design make me an ideal fit for this position. I am eager to leverage my expertise and bring fresh perspectives to the design team. Thank you for considering my application, and I eagerly await the possibility of joining your organization.”

Example 3

Other Interview Question and Answers

45 Civil Service Interview Question and Answers
Interview Question: How do you stay focused during long projects? – Answer Tips
Interview Question: What is your preferred work environment? – Answer Tips
Interview Question: What is your management style? – Answer Tips
Interview Question: Have you ever done something differently the second time around? – Answer Tips

Other interview questions that are similar

1. How do you create a productive work environment?
2. Do you prefer to work in a team or alone? Why?
3. What type of office layout do you prefer and why? (Open concept, cubicles, private office)
4. Do you work best in a structured or flexible environment?
5. Can you describe your ideal work day?
6. How do you handle distractions in the workplace?
7. What kind of work culture do you thrive in?
8. What resources or tools do you need to perform your best at work?
9. How do you handle stress and pressure in the workplace?
10. What kind of managerial style helps you perform your best?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things.

The question “What is your preferred work environment?” serves to address all three core points that an interviewer aims to uncover: “Can you do the job?”, “Will you do the job?”, and “Will you fit in?”. Here’s how:

1. Can you do the job? – This question helps the interviewer understand whether the work environment you prefer aligns with the conditions under which the job is typically performed. For instance, if you prefer a quiet, solitary environment, but the job is in a bustling, collaborative office, it could impact your ability to do the job effectively. On the other hand, if your preferred work environment aligns with the job conditions, it suggests you have experience working in similar circumstances, indicating you may have the necessary skills and experience.
2. Will you do the job? – By stating your preferred work environment, you implicitly convey what motivates you or what conditions enable you to be productive. If these preferences align with the job’s conditions, it demonstrates you are likely to stay motivated and complete tasks efficiently, addressing the question of “Will you do the job?”.
3. Will you fit in? – Your preferred work environment can offer insights into your personality and how you might fit in with the company’s culture. For example, a preference for a team-oriented, supportive environment might suggest you value collaboration and mutual growth, which might fit well with a company that has a similar culture. Conversely, if your preference strongly contrasts with the company’s culture, it could raise concerns about potential fit. Therefore, this question helps gauge if your personality and work style would mesh well with the existing workplace culture.

The above perfectly encapsulates why understanding that every interview question serves to evaluate these three aspects can help you when smashing your interview out the park.

How Best To Answer ‘What is your preferred work environment?’

1. Describe Your Preferences: Start by summarizing your ideal work environment. This might include things like the level of collaboration or independence, the pace of work, the physical setup, etc. Be honest but also considerate of what you know about the company’s culture.Example: “I tend to thrive in a work environment that encourages collaboration, creativity, and open communication.”
2. Justify Your Preferences: Expand on why these factors help you to be most productive, linking them to your strengths. This shows self-awareness and helps the interviewer understand how you could fit into the team.Example: “In my experience, collaboration and open communication fuel creativity and foster a sense of shared responsibility. This suits my team-oriented nature and my ability to communicate effectively.”
3. Provide Examples: Even though you’re not using the STAR method, providing examples can still be beneficial. Discuss a previous role where you thrived due to the work environment and how it contributed to your performance and the overall success of the team or organization.Example: “In my previous role at XYZ Company, we had a very collaborative culture. It helped us successfully complete numerous projects, and it significantly boosted my individual performance as well.”
4. Relate To The Company: Lastly, tie your preferred environment to the job you’re interviewing for. If you know the company values collaboration and open communication, for example, mention that you appreciate those values and explain how you believe they would enable you to excel in the role.Example: “I understand your organization places a high value on teamwork and open communication, which aligns perfectly with my preferred work environment. I believe this would allow me to effectively contribute to your team and the success of your projects.”

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

What is your preferred work environment? – Example answer

Example 1

“I’ve always been most productive in work environments that encourage collaboration, open communication, and continuous learning. I find that these elements create a conducive atmosphere that facilitates the sharing of ideas, reduces misunderstanding, and fosters personal and professional growth.

My previous experience at ABC Corporation is a testament to this. We had a culture that emphasized teamwork and open dialogue, which allowed us to navigate challenges effectively and achieve our project goals. I found that this environment significantly contributed to enhancing my performance, as it capitalized on my strengths in collaboration and communication.

Understanding that your organization also values these principles, I believe that I would be able to effectively contribute to and thrive within your team. The alignment between my preferred work environment and your company’s culture, as I perceive it, makes me feel very enthusiastic about the prospect of working here.”

Example 2

“I work most effectively in a flexible environment that allows for autonomy and encourages innovative thinking. In my experience, having the freedom to manage my own tasks and timelines boosts my productivity, as it allows me to strategize and problem-solve in ways that suit my working style.

In my recent role at XYZ Company, we were given considerable autonomy over our projects, coupled with the support and resources necessary for creative problem-solving. This independent yet supportive setting allowed me to excel and consistently meet my targets, as it provided the freedom to innovate and the structure for efficiency.

Having researched your company, I understand that you appreciate self-starters and innovative thinkers, and I believe my preference for autonomy and flexibility in a supportive setting aligns well with your values. I’m confident that such an environment would enable me to significantly contribute to your organization and its goals.”

Example 3

Other Interview Question and Answers

Interview Question: How do you handle competing priorities? – Answer Tips
Interview Question: How do you handle constructive criticism? – Answer Tips
Interview Question: What do you consider to be your most significant achievement? – Answer Tips
Interview Question: How do you feel about deadlines? – Answer Tips
Should You Write A Cover Letter When Applying For Jobs?

Other interview questions that are similar

1. Can you describe a time when you demonstrated leadership skills?
2. How do you handle making decisions in a leadership role?
3. How do you inspire others to follow your lead?
4. Can you give an example of a difficult decision you had to make as a leader?
5. How do you handle feedback and criticism as a leader?
6. What is your leadership style?
7. Can you provide an example of a time when you had to lead a team through a difficult project or situation?
8. How do you handle conflict within your team?
9. Can you give an example of a time when your leadership made a positive impact on a team or project?
10. How do you mentor or develop members of your team?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things.

The question “What do you think makes a good leader?” is a multifaceted question that can actually touch on all three of the fundamental points an interviewer is trying to ascertain.

1 – Can you do the job?: By asking about your understanding of good leadership, the interviewer is indirectly probing your comprehension of the role and responsibilities that come with a leadership position. Your answer can show whether you have a realistic understanding of the leadership skills and experiences needed for the job, and if you’re equipped with these.

2 – Will you do the job?: Your concept of good leadership can reveal a lot about your work ethic, motivation, and drive. If you describe a good leader as someone who’s proactive, committed, and willing to make tough decisions, it suggests that you’re willing to take on these challenges yourself. The drive and motivation you describe for an ideal leader should align with what you’re willing to bring to the role.

3 – Will you fit in?: Your definition of a good leader will also reflect your values and how you might mesh with the company’s culture. If the organization values a collaborative culture and you highlight qualities like transparency, communication, and teamwork, it shows a potential cultural fit. Conversely, if the organization has a more hierarchical structure and you emphasize authority and control, it might suggest a potential mismatch.

So when answering this question, be sure to highlight the qualities and actions of a leader that reflect your capability, motivation, and fit for the role.

How Best To Answer ‘What do you think makes a good leader?’

Structuring an answer to the question “What do you think makes a good leader?” is best achieved by following a clear, coherent structure. Here’s a suggested approach:

1. Introduction: Begin by expressing your appreciation for the question and the importance of leadership in any role. This sets the tone for a thoughtful and considered response.
2. Presentation of Leadership Qualities: Identify and explain the key qualities you believe a good leader should have. For instance, you might mention qualities like communication, empathy, integrity, resilience, vision, and the ability to inspire and motivate others. Be sure to give a brief explanation as to why each of these qualities is important.
3. Examples and Experiences: Share specific examples or experiences where you’ve observed these qualities in action, or when you’ve demonstrated these qualities yourself. Real-world examples help to ground your points and make them more persuasive.
4. Relation to the Job: Tie your understanding of leadership back to the role for which you’re interviewing. Discuss how these qualities would be beneficial in the context of the specific job and company culture. If you know the company values certain traits, ensure you highlight those.
5. Conclusion: Wrap up your response by reiterating the importance of good leadership and your ability to embody these qualities.

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

What do you think makes a good leader? – Example answer

Example 1

“I appreciate this question because leadership is a critical aspect of any role, not just for those in management positions. In my opinion, a good leader should demonstrate several key qualities: effective communication, empathy, integrity, resilience, and the ability to inspire others.

Effective communication ensures clear understanding and expectations within a team. Empathy allows a leader to understand and relate to the needs and feelings of their team members. Integrity builds trust, and resilience is essential in navigating the inevitable ups and downs that teams encounter. The ability to inspire others, to create a shared vision and motivate the team to work towards it, is the hallmark of a transformative leader.

In my previous role as a project manager, I endeavored to apply these principles. For instance, during a challenging project, I maintained transparent communication about our progress and setbacks, held regular check-ins to understand and address my team’s concerns, and stayed committed to our objectives, demonstrating resilience in the face of difficulties. This approach not only helped us successfully complete the project but also strengthened our team dynamic.

As I understand, your company values open communication, innovation, and collaboration. I believe these leadership qualities I’ve described are well-aligned with your values and would enable me to contribute effectively to your team.

In summary, while there are many styles of leadership, I believe that these core qualities form the basis of effective, inspirational leadership.”

Example 2

“Thanks for asking this! To me, a good leader has to be a great listener, fair, helpful, and always positive.

A great listener takes the time to understand what their team is saying. Being fair is about treating everyone equally and making just decisions. Being helpful means providing support and guidance to the team when it’s needed. And being positive helps keep the team’s morale high, especially during challenging times.

In my past job as a customer service representative, my supervisor showed these qualities. For instance, during busy periods, he would listen to our concerns, make fair decisions about who did what, step in to help when we were overwhelmed, and keep us motivated by maintaining a positive attitude.

For this role as a customer service supervisor, I believe these qualities are crucial. Good listening can help understand both the team and customers better. Being fair ensures a good working environment. Being helpful would allow me to support my team effectively. And staying positive can help the team navigate through tough times and keep the customers happy.

So, in short, a good leader should be a listener, fair, helpful, and positive. And I strive to be that kind of leader.”

Example 3

Other Interview Question and Answers

Interview Question: How do you handle competing priorities? – Answer Tips
Interview Question: How do you handle constructive criticism? – Answer Tips
29 Teacher Interview Questions (And Example Answers)
Interview Question: Have you ever done something differently the second time around? – Answer Tips
Interview Question: What are your weaknesses? – Answer Tips

Other interview questions that are similar

1. Can you describe a situation where you faced a significant obstacle to succeeding with an important work project or activity?
2. Can you give an example of a time when you identified a new, unusual or different approach for addressing a problem?
3. Tell me about a time when you faced a problem that had multiple possible solutions. How did you decide which solution was best?
4. Can you describe a complex problem you have faced at work and how you dealt with it?
5. How do you evaluate success when it comes to problem-solving?
6. Give an example of a time when you used your problem-solving abilities to improve a process.
7. How do you break down complex problems into manageable parts?
8. Tell me about a time when you had to make a decision without all the information you needed. How did you handle it, and what was the outcome?
9. Describe a time when you anticipated potential problems and developed preventive measures.
10. How do you handle problems that require a quick solution? Can you provide an example?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things.

When an interviewer asks about your approach to problem-solving, it ties directly into all three fundamental aspects they’re trying to ascertain: your ability to do the job, your motivation to get the job done, and your fit within the team and organization.

1. Can you do the job? Problem-solving is a critical skill in virtually every role. Your ability to identify, analyze, and find solutions to problems directly relates to your competency in performing the job. So, when you share your problem-solving approach, you’re demonstrating your ability to handle the complexities and challenges that might arise in your role.
2. Will you do the job? Your motivation and drive are often reflected in how you approach problem-solving. If you are proactive, willing to take initiative, and persistent in finding solutions, it shows you have the motivation to overcome obstacles and see tasks through to completion.
3. Will you fit in? Your problem-solving approach can also indicate if you’re a cultural fit for the organization. Do you collaborate with others to find solutions, or do you prefer to work independently? Do you respect the existing processes and hierarchies when solving problems, or do you challenge the status quo? Your answers can provide insights into your interpersonal skills and your compatibility with the organization’s culture and values.

How Best To Answer ‘What is your approach to problem-solving?’

Unless the question you are asked is a straight ‘up or down / yes or no’ style question then you are going to need to learn to describe, expand and elaborate on your answers. The best way of doing this is to follow the B-STAR technique for answering interview questions.

Answers using this method follow the below structure:

Belief: This is where you share your core convictions about the subject matter. For problem-solving, you might discuss your belief in the importance of a structured approach, the value of diverse perspectives, or the need for tenacity in overcoming challenges. Your beliefs can give the interviewer insights into your mindset and values.

Situation: Here, you set the stage with a brief background of a specific problem-solving scenario. The situation should be relevant to the role you’re applying for and demonstrate your skills effectively. However, it’s crucial to maintain a balance and not spend too much time on setting the context. The key elements to include are the challenge faced, the stakeholders involved, and the impact on the business or project.

Task: This is where you highlight your specific role in the scenario. Describe your responsibilities in addressing the problem. Whether you were leading the team or were part of it, it’s essential to show that you took an active part in the problem-solving process.

Activity (or Action): This is the crux of your response. You should detail the steps you took to address the problem. This might include identifying potential solutions, consulting with stakeholders, conducting research or analysis, implementing the solution, etc. The idea is to highlight your strategic thinking, leadership, teamwork, and other relevant skills. The interviewer needs to understand your approach to problem-solving, so be clear and thorough in describing what you did and why.

Result: Finally, you should explain the outcome of your efforts. The result should ideally be positive, showing that your problem-solving efforts were successful. Using specific figures or quantifiable achievements can be highly effective here. For example, you could discuss improvements in efficiency, cost savings, or positive feedback from stakeholders. Even if the outcome wasn’t entirely successful, you could discuss what you learned from the experience and how it improved your problem-solving skills.

Remember, the B-STAR method is a guideline to structure your response effectively, but it doesn’t need to be followed rigidly. Tailor your answer to suit the specific situation and emphasize the aspects that best showcase your skills and experiences.

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

What is your approach to problem-solving? – Example answer

Project Manager Example

Belief: I firmly believe that a systematic and collaborative approach is key to effective problem-solving. It’s about understanding the root cause, exploring diverse perspectives, and then implementing the most viable solution.

Situation: A few months ago, while working as a project manager at XYZ Ltd., we were behind schedule on a critical project due to unexpected technical issues. The delay was jeopardizing the project deadline and the client relationship.

Task: As the project manager, it was my responsibility to identify the problem, rally the team, and find a way to get us back on track without compromising the quality of our deliverables.

Action: I first organized a brainstorming session with the team to understand the technical issues in detail. We listed down all the problems and then prioritized them based on their impact on the project timeline. I then divided the team into smaller groups, assigning each group a specific issue to solve, playing to their strengths. We also had daily short meetings to discuss progress and roadblocks, which helped in maintaining transparency and encouraging collaboration. For issues that were beyond our team’s expertise, I reached out to other colleagues within the company who had the necessary experience and managed to get their assistance.

Result: Through this approach, we were able to troubleshoot all the major technical issues within a week. Not only did we deliver the project on time, but the client also praised our problem-solving skills and teamwork. The experience reinforced my belief in the importance of a structured and collaborative approach to problem-solving. It also resulted in a more robust problem-solving protocol within our team for future projects.

Customer Service Role

Belief: I have always believed that problem-solving, especially in customer service, requires empathy, patience, and creativity. It’s important to truly understand the customer’s concern and then think outside the box to find the most satisfying solution.

Situation: During my time as a Customer Service Representative at ABC Company, we faced a situation where a batch of our newly launched product had a minor manufacturing defect. This led to a surge in customer complaints and return requests, which was threatening our brand reputation and customer loyalty.

Task: My role was to address customer complaints, manage their expectations, and find a solution that would not only resolve the immediate issue but also restore their faith in our brand.

Action: I worked closely with the product and quality assurance teams to understand the extent and nature of the defect. Simultaneously, I assured the customers that we were aware of the issue and were actively working on a solution. I also proposed an action plan to the management, which included expedited return processing, offering a discount on the next purchase as a goodwill gesture, and implementing a more stringent quality check process for future releases.

Result: The management approved the action plan, and we communicated the same to the customers. Despite the initial discontent, the customers appreciated our transparency and prompt action. We managed to process all returns within two weeks and issued discount vouchers for future purchases. As a result, we not only retained most of our affected customers but also saw an increase in customer satisfaction scores by 15% in the following quarter. The situation also led to a revamp of our quality assurance process, significantly reducing such incidents in the future.

This experience reiterated my belief that effective problem-solving is about understanding the issue, addressing concerns promptly, and going the extra mile to turn a negative situation into a positive outcome.

Logistics Coordinator Example

Other Interview Question and Answers

Interview Question: Can you describe a time when you had to make a tough ethical decision? – Answer Tips
Interview Question: Tell me about a time when you had to convince others to put in ‘the hard work’ – Answer Tips
31 Project Planner Interview Questions (And Sample Answers)
Interview Question: Have you ever done something differently the second time around? – Answer Tips
Interview Question: Tell me about a time you worked well as part of a team – Answer Tips