Interview Questions

Other interview questions that are similar

1. Can you tell me about a time when you had to balance multiple responsibilities at once? How did you manage that?
2. Describe a situation when you had to make a difficult decision in your job. How did you approach it and what was the outcome?
3. How do you manage your time and prioritize your tasks in a fast-paced work environment?
4. Give me an example of a situation where you had to choose between tasks and how you decided what to focus on first.
5. Tell me about a time when you had to shift your focus in the middle of a project due to changing priorities.
6. Can you describe a situation when your priorities changed suddenly and how you responded?
7. How do you decide what gets top priority when scheduling your time?
8. Can you tell me about a time when you were overwhelmed with work? How did you handle it?
9. How do you handle the stress that comes with tight deadlines and multiple projects?
10. Tell me about a project you had to complete under tight deadlines. How did you manage to meet the deadlines?
11. Can you describe a situation when you had to sacrifice quality because of a time constraint? How did you handle it?
12. How do you stay organized and keep track of tasks in your work?
13. Tell me about a time when you had to delegate tasks because you had too much on your plate.
14. Describe a situation when you had to balance the needs of multiple stakeholders.
15. How do you handle a situation where your supervisor asks you to finish a task, but you’re already working on a different urgent task?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things.

To illustrate, let’s examine this question: ‘How do you handle competing priorities?’ This question might seem like a standalone inquiry about your organizational skills, but if you dig deeper, it touches on all three fundamental areas interviewers are looking to assess.

1 – Can you do the job?: In asking about your ability to manage competing priorities, the interviewer wants to understand whether you have the necessary skills to juggle multiple tasks or projects simultaneously. This is particularly crucial in fast-paced work environments where adaptability and time-management skills are key. Your response can demonstrate your capability in strategizing, prioritizing, and executing tasks effectively.

2 – Will you do the job?: The question also probes your dedication and perseverance. By inquiring how you navigate through challenging situations, they get a sense of your commitment and drive to see tasks through to completion. Your answer can reveal your level of motivation, especially when faced with potentially stressful scenarios.

3 – Will you fit in?: Finally, your approach to handling competing priorities provides insights into your work style, which plays a part in determining whether you’ll gel with the team and the organization’s culture. Do you work independently or seek collaborative solutions? Do you maintain a calm demeanor or do you thrive in high-pressure situations? Your response could shed light on how well you’ll mesh with the existing team dynamics.

How Best To Answer ‘How do you handle competing priorities?’

Unless the question you are asked is a straight ‘up or down / yes or no’ style question then you are going to need to learn to describe, expand and elaborate on your answers. The best way of doing this is to follow the B-STAR technique for answering interview questions.

Answers using this method follow the below structure:

B – Belief: Your belief involves what you think and feel about the situation, including your approach to handling competing priorities. Do you believe in multitasking or focusing on one task at a time? Do you value collaboration or prefer making independent decisions in such scenarios?

S – Situation: For example, perhaps you found yourself in a situation where two high-priority projects landed on your desk simultaneously, both with tight deadlines. This situation required not just task completion, but strategic thinking and effective time management.

T – Task: Your task in this situation would be to manage and successfully complete both projects without compromising on quality or missing deadlines. It’s crucial to highlight your specific role and the responsibilities that were entrusted to you.

A – Activity (or action): This is where you walk the interviewer through your step-by-step actions. For instance, you might have assessed the tasks’ complexity and deadlines, prioritized them based on urgency, delegated certain parts to team members, or consulted with your supervisor to negotiate a more feasible timeline. Remember to underline the reasoning behind each step you took.

R – Result: The result is the outcome of your actions. Try to quantify this wherever possible. You might say something like, “Despite the challenge, both projects were completed on time and met the quality standards. This led to a 20% increase in client satisfaction scores for our department.” This shows the positive impact of your ability to handle competing priorities.

Remember though that the B-STAR technique is descriptive not prescriptive. You do not need to follow this flow strictly, go with what is best for your answers and that will allow you to put your point across and show your experience the best.

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

How do you handle competing priorities? – Example answer

Project Manager Example

“In my view, efficient management of competing priorities is key to successful project delivery. I think it’s important to maintain a balance between the urgency of tasks and their impact on the project’s overall success. There was a situation in my previous role as a Project Manager where I had to juggle several high-priority tasks simultaneously. Two major client projects landed on my desk at the same time, both with tight deadlines.

In that role, I was responsible for ensuring both projects were completed to a high standard within the deadline. Given the tight timelines, I knew I had to strategize effectively to manage the workload. I started by assessing each task’s complexity and urgency. I then drafted a detailed plan, prioritizing tasks based on their deadlines and their potential impact on the projects.

Once I had the plan in place, I communicated it to my team, outlining their roles and responsibilities in the projects. Where possible, I delegated tasks, ensuring they were aligned with the skills and capacities of the team members. I also maintained open communication lines with the clients, updating them on our progress and managing their expectations.

As a result of this approach, we were able to complete both projects on time and to the clients’ satisfaction. Not only did this result in a 15% increase in customer satisfaction scores for our team, but it also reinforced my belief in the importance of strategic planning and effective communication when handling competing priorities.”

Customer Service Representative

“I believe that in a customer service role, each customer concern is a priority. But there are certainly moments where some issues require immediate attention, so understanding how to effectively prioritize is crucial. For instance, in my previous role as a Customer Service Representative, there was a particular day when I was dealing with a high volume of incoming calls due to a product recall.

In this scenario, my task was not only to address each customer’s concern but also to provide accurate information about the recall and offer the best possible solutions. Given the circumstances, I knew that my approach to each call could significantly impact our company’s reputation and customer satisfaction.

To manage this, I began by quickly assessing each call’s urgency. For simple queries, I provided the necessary information promptly, which allowed me to address more calls. For more complex issues, I assured customers that their concerns were acknowledged and important, scheduled callbacks, and took the necessary time outside the call to gather more details and devise the best solutions.

The result of this approach was that despite the unusually high call volume that day, I was able to assist each customer effectively. I managed to reduce waiting times by 20%, and our department received positive feedback on our swift and helpful responses during the recall situation. This experience has only solidified my belief in the importance of prioritizing tasks, especially in a customer-centric role where time and effective resolution are of the essence.”

Software Developer Example

Other Interview Question and Answers

Interview Question: What is your approach to problem-solving? – Answer Tips
Interview Question: Can you describe a time when you had to handle a crisis or an emergency situation? – Answer Tips
Interview Question: Why should we hire you? – Answer Tips
Interview Question: How would your close friends describe you? – Answer Tips
Interview Question: How do you ensure that you have considered all stakeholder needs when undertaking a new initiative? – Answer Tips

Other interview questions that are similar

1. Can you describe a time when you received feedback that was hard to take? How did you respond?
2. How do you react when you’re given feedback you disagree with?
3. Tell us about a time when you received feedback on your work. How did you implement this feedback?
4. Can you provide an example of a time when your work was criticized? What did you learn from it?
5. How do you respond when a superior points out an area in which you need to improve?
6. Can you share an example of how you’ve used constructive feedback to improve your skills or job performance?
7. Describe a situation where you received unexpected negative feedback. What was your initial reaction and how did you handle it?
8. If you’ve ever been on the receiving end of criticism that felt unfair, how did you handle that situation?
9. Can you give an example of a time when you sought out feedback and how you applied it?
10. Describe a time when you disagreed with feedback you were given. How did you communicate this to the person giving you the feedback?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things.

Taking the example of the question “How do you handle constructive criticism?”, we can see how it relates to all three points.

1 – Can you do the job? To be successful in most jobs, you need to be able to take on board feedback and criticism and use it to improve your performance. Therefore, your response to this question provides evidence of your ability to grow and adapt in your role. If you can demonstrate an openness to feedback and an ability to learn from it, you’re showing that you have a key skill needed to do the job well.

2 – Will you do the job? Your willingness to accept and act upon criticism also speaks to your motivation and commitment. Someone who is defensive or dismissive when faced with criticism may not be as driven to improve and succeed in their role. On the other hand, if you can show that you view criticism as an opportunity to learn and improve, this demonstrates a proactive and determined attitude, indicating that you’re someone who will do what it takes to get the job done.

3 – Will you fit in? Your approach to criticism can also give the interviewer insights into your personality and how you might fit into the workplace culture. If you’re someone who responds to criticism in a constructive and respectful manner, this suggests that you’re likely to work well within a team and contribute positively to the workplace environment. However, if your response suggests that you struggle to accept feedback or tend to react negatively, this might raise concerns about whether you would be a good cultural fit.

So, when answering any interview question, always consider which of these three key areas your response is addressing, and aim to demonstrate that you have the skills, motivation, and personal attributes needed to excel in the role.

How Best To Answer ‘How do you handle constructive criticism?’

Unless the question you are asked is a straight ‘up or down / yes or no’ style question then you are going to need to learn to describe, expand and elaborate on your answers. The best way of doing this is to follow the B-STAR technique for answering interview questions.

Answers using this method follow the below structure:

B – Belief – This is your opportunity to convey your attitude and feelings towards receiving and dealing with constructive criticism. Do you view it as a learning opportunity? Does it motivate you to improve? Your beliefs about criticism will tell the interviewer a lot about your approach to personal growth and development, directly tying into all three things they’re trying to find out: whether you can do the job, will do the job, and fit in.

S – Situation – Here, you should briefly describe a specific situation in which you received constructive criticism. Remember, the situation should be easy to understand and concise. The details of the situation should be relevant to your role or work, setting the stage for you to explain what your role was in the encounter.

T – Task – In this part, explain your specific role or task in the situation you described. Were you leading a project that was criticized? Were you handling a task that didn’t go as expected? Make sure you’re not just a bystander in the situation. Your active role is important as it demonstrates your direct involvement and how you handled the criticism.

A – Activity (or Action) – Now you get to the heart of your response: what did you do when faced with this criticism? This part of your answer should take up the bulk of your response. You might describe how you listened to the feedback, thought critically about it, decided what parts to accept and act on, and how you went about making changes. The actions you took and your rationale behind them offer valuable insight into how you handle constructive criticism and improve from it.

R – Result – Finally, you explain the outcome of your actions. How did your reaction to the criticism affect the final result? Did your performance improve? Did the project succeed after making the necessary adjustments? Quantifiable results (e.g., “After implementing the feedback, our team’s efficiency improved by 30%.”) are great as they provide concrete evidence of your adaptability and dedication to improvement. This final part directly addresses all three key areas that interviewers are interested in – your capability, motivation, and fit.

Remember though that the B-STAR technique is descriptive not prescriptive. You do not need to follow this flow strictly, go with what is best for your answers and that will allow you to put your point across and show your experience the best.

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

How do you handle constructive criticism? – Example answer

Team Leader Example

“I strongly value constructive criticism as it provides an opportunity for growth and learning. To illustrate, I was working on a project as a team leader where we were tasked with developing a new marketing strategy for a client. Our initial approach focused heavily on social media promotion, and I was responsible for overseeing the team’s progress and presenting our work to the management.

After our first presentation, the director provided critical feedback, suggesting that our approach was too narrow and didn’t fully cater to our client’s older target demographic, which might not be as active on social media.

I took the feedback seriously, as I understood its importance for the success of the project. I arranged a meeting with my team and communicated the feedback. We had an open discussion about how to broaden our marketing strategy and cater to a more diverse demographic. We decided to diversify our approach by including more traditional marketing methods such as radio and print advertising.

As a result of implementing this feedback, our revised marketing strategy was much more comprehensive and effective. It was well-received by both the management and the client. Ultimately, we were able to increase the client’s customer reach by 25% compared to their previous campaigns. This experience reinforced my belief in the importance of constructive criticism and its role in driving improvement and success.”

Software Developer Example

“In my career, I have learned to see constructive criticism as an essential part of the iterative development process. It allows me to refine and enhance my code, and ultimately deliver a better product.

For instance, while working on an e-commerce application, my task was to develop a recommendation algorithm to suggest products to users based on their browsing history. I put a significant amount of time and effort into this task, and I was quite satisfied with the initial results.

However, during the code review, my senior developer pointed out that my algorithm, while working as intended, was not as efficient as it could be. It was processing too slowly for the high volume of users we were expecting.

Although it was challenging to hear that my code had room for improvement, I knew this feedback was crucial for the overall performance of our application. I used this feedback as a learning opportunity, asking for clarification and suggestions on how to improve my algorithm’s efficiency.

Following the discussion, I took the initiative to rework my code, focusing on optimizing its performance. I sought help from various online resources, studied different methodologies, and after several days of hard work, I was able to significantly improve the algorithm’s processing speed.

Once implemented, the result was a 40% improvement in recommendation load times, which significantly enhanced the user experience. This experience demonstrated to me that constructive criticism, even if initially difficult to accept, ultimately led to a better outcome and a more effective learning experience for me.”

Customer Service Representative Example

Other Interview Question and Answers

Interview Question: What is your approach to problem-solving? – Answer Tips
Interview Question: Can you describe a time when you had to make a tough ethical decision? – Answer Tips
Interview Question: What is your experience with conducting performance evaluations? – Answer Tips
Interview Question: Tell Me About Yourself – Answer Tips
Interview Question: Why did you leave your last job? – Answer Examples

Question forms part of

Civil Service Question Bank
Project Manager Question & Answer Sheet

Other interview questions that are similar

1. Can you share an example of a situation where you had to choose between your personal values and a professional obligation?
2. Can you narrate an incident where you faced a moral dilemma at work?
3. Could you tell me about a time when you had to make a difficult choice that involved ethical considerations?
4. Have you ever encountered a situation in your work where your ethics were challenged? How did you handle it?
5. Can you describe an instance where you had to make a decision that was legally correct but ethically questionable?
6. Can you share an experience where you had to stand up for what you believed was right, even though it was not the popular opinion?
7. Have you ever been asked to do something against your ethical beliefs? How did you react?
8. Can you describe a time when you had to balance the needs of your job with your personal ethical standards?
9. Could you share an instance where you faced a conflict between your professional responsibility and personal ethics?
10. Have you ever had to make a difficult ethical decision under pressure? How did you manage it?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things.

Now, relating this to the question about making tough ethical decisions, it is a multifaceted question that addresses all three of these key areas.

1 – Can you do the job? Making ethical decisions is a crucial aspect of many roles. In asking you to describe a time when you had to make a tough ethical decision, the interviewer is assessing your decision-making skills under challenging circumstances. This can demonstrate not just your theoretical knowledge, but also your practical application of principles in a real-world context.

2 – Will you do the job? The motivation and dedication required to navigate complex ethical issues is a strong indicator of your drive to perform your job well. Your response can show how you’re motivated not just by the bottom line, but by doing what’s right, even when it’s difficult.

3 – Will you fit in? Ethical decisions often reflect deeply held values. By sharing your approach to ethical dilemmas, you’re giving the interviewer a window into your personal values and how they align with the company’s culture and values. This can be a key factor in determining whether or not you’ll be a good cultural fit.

How Best To Answer ‘[Interview Question]’Can you describe a time when you had to make a tough ethical decision?’

Indeed, the B-STAR technique is an excellent method for structuring responses in a job interview. Now, let’s consider how this method might apply when addressing the question: “Can you describe a time when you had to make a tough ethical decision?”

Firstly, B – Belief. In this context, your belief would pertain to your personal code of ethics, your moral compass, or your understanding of the company’s values. This belief sets the stage for the ethical decision you had to make. While you don’t need to answer the question directly, it’s important to reflect your understanding of ethics in the workplace.

Moving on to S – Situation. Briefly describe the context in which you had to make this ethical decision. Did it involve a conflict of interest, a questionable business practice, or perhaps a challenging interpersonal issue? Remember to keep the focus on the ethical decision at hand, not just the general circumstances.

Next, T – Task. This is where you clarify your role in the situation. Were you in a position of authority or a team member? How did your responsibilities influence the ethical choices you had to make?

Then, A – Activity or Action. This is where you explain what you did when faced with this ethical dilemma. Why did you make the decision you made? What steps did you take to ensure that it was in line with your belief system and the company’s values? This is a significant portion of your response, as it illustrates your decision-making process and problem-solving skills.

Finally, R – Result. Discuss the outcome of your decision. Did it lead to a positive change, like improved team cohesion, preserved integrity, or better business practices? Or perhaps it led to a challenging outcome that taught you valuable lessons? If possible, quantify the impact.

Remember, the B-STAR method is not a strict rule, but more of a helpful guide. It’s important to use this method to share your experiences and actions clearly. This way, you can show that you’re able to do the job, you’re eager to do it, and you’ll fit in well with the team. Your main goal is to show how you make tough decisions, like ethical ones, in a way that matches what your future employer is looking for.

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

Can you describe a time when you had to make a tough ethical decision? – Example answer

Project Manager Example

“I believe strongly in honesty and transparency, especially in the workplace. There was a situation in my previous role where I was working as a Project Manager. Our team was under extreme pressure to deliver a major project within a tight deadline. The Task was to ensure the completion of the project on time while maintaining the quality standards.

During the project’s final stages, I noticed that one of our suppliers had provided sub-standard materials. Using them would have allowed us to complete the project on time, but it would’ve been against my belief to compromise on quality and safety.

So, I took the Action of informing our senior management about the issue and proposed to delay the project until we could source better materials. It was a tough decision because it meant missing our deadline and facing financial penalties.

As a Result, our project was delayed by two weeks, and we had to bear the cost overrun. However, we ensured the safety and quality of our work, and in the long run, this decision helped us maintain our reputation with our clients. They appreciated our honesty and commitment to quality, and we saw an increase in repeat business by 15% over the next quarter.”

Financial Analyst Example

Of course, here’s how a candidate in a different role, let’s say a Financial Analyst, might use the B-STAR method to answer the same question.

“I’ve always felt that integrity is one of the most important values to uphold, especially in finance. I remember a time in my previous job when we were closing the books for the end of the fiscal year. The Situation was that our team was under a lot of pressure to show positive financial results.

My Task was to review and validate the financial reports. While doing this, I noticed that some revenue figures had been overstated, which would artificially inflate our financial performance.

Even though disclosing this would mean we would miss our financial targets, I decided to take the Action of reporting this discrepancy to my manager. I explained the issue and expressed my concerns about the possible implications on our financial statements and the company’s reputation.

As a Result, we had to revise our financial statements, which showed a lower than expected performance. However, this action ensured our company’s compliance with financial regulations and ethical standards. It was a tough call, but in the end, it preserved our company’s integrity and trustworthiness among our stakeholders.”

Sales Representative Example

Other Interview Question and Answers

Interview Question: What is your experience with conducting performance evaluations? – Answer Tips
Interview Question: Why do you want this job – Answer Tips
Interview Question: Why have you had so many jobs? – Answer Examples
Interview Question: Suppose the project has gone off the rails. What steps would you take to get it back on track? – Answer Tips
Interview Question: What do you know about our company and industry? – Answer Tips

Question forms part of

Civil Service Question Bank
Project Manager Question & Answer Sheet

Other interview questions that are similar

1. Can you tell me about a time when you had to provide constructive feedback to a team member? How did they respond and what was the outcome?
2. How do you set performance standards for your team members?
3. Can you describe a time when you had to conduct a difficult performance review? How did you handle the situation?
4. How do you approach setting goals and expectations for a new team member?
5. How often do you conduct performance evaluations and why have you chosen that frequency?
6. Can you share your approach towards measuring the performance of your team?
7. How do you handle underperforming employees? Can you give an example?
8. Can you describe a situation where you helped improve an employee’s performance? What steps did you take?
9. How do you ensure fairness and objectivity when evaluating an employee’s performance?
10. What strategies do you use to motivate your team to achieve their performance goals?
11. How do you handle a situation where an employee disagrees with the performance feedback you’ve provided?
12. Can you discuss your experience with using performance evaluation software or tools?
13. What is your strategy for developing performance improvement plans?
14. How do you balance positive feedback with constructive criticism during a performance evaluation?
15. Describe a time when you had to adjust your feedback approach to suit a particular employee. How did it work out?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things.

et’s break down the question “What is your experience with conducting performance evaluations?” in relation to the three key areas: capability, motivation, and fit.

1. Can you do the job? (Skills/Experience) This question directly probes into your skills and experience related to performance evaluations. The interviewer is interested in finding out if you have the necessary skills and practical experience to assess the performance of employees. Your answer can provide insights into your understanding of the evaluation process, the tools you’ve used, and your ability to handle this responsibility.
2. Will you do the job? (Motivation/Drive) While this question doesn’t directly address your motivation, your answer can reveal your level of commitment to this aspect of the job. If you express enthusiasm for helping others grow professionally, or if you detail the proactive steps you’ve taken to ensure fair and helpful evaluations, this can demonstrate your drive to not just do the job, but to excel in it.
3. Will you fit in? (Culture Fit/Personality) Your approach to conducting performance evaluations can offer a glimpse into your values and how you interact with others. For instance, if you emphasize open, honest communication, or if you discuss how you strive to be supportive and constructive rather than punitive, this could suggest that you would be a good fit in a company that values transparency, supportiveness, and positive reinforcement. Your answer can reveal whether your style of leadership and communication aligns with the company’s culture.

So, even though the question seems to primarily address your capability, your response can also touch upon your motivation and potential fit within the organization.

How Best To Answer ‘What is your experience with conducting performance evaluations?’

Unless the question you are asked is a straight ‘up or down / yes or no’ style question then you are going to need to learn to describe, expand and elaborate on your answers. The best way of doing this is to follow the B-STAR technique for answering interview questions.

Answers using this method follow the below structure:

B – Belief This is where you share your thoughts and feelings about the subject matter. In relation to performance evaluations, you might express your belief in their importance for ensuring employee growth, maintaining company standards, and boosting overall productivity. You could also include your perspective on providing constructive feedback and fostering a culture of continuous learning. Your beliefs can give the interviewer insights into your values and approach to management.

S – Situation Here, you briefly describe a specific scenario where you had to conduct performance evaluations. This could be in your current role or a previous job. It’s important to keep this concise and to the point, as the main focus should be on your actions and the results. The situation sets the context for the actions you took.

T – Task In this section, you explain your specific responsibilities within the given situation. What was your role in conducting the performance evaluations? Were you leading the process, or were you part of a team? Did you have to establish new evaluation criteria, or were you following an established protocol? It’s generally more impressive if you had an active role, showing that you were directly involved and not just observing or assisting.

A – Activity (or Action) Next, you detail the steps you took in conducting the performance evaluations and why you took them. This should make up the bulk of your response. You might discuss how you prepared for the evaluations, how you communicated with the employees involved, how you ensured fairness and objectivity, and any challenges you faced and how you overcame them. It’s crucial to focus on your actions and decisions, as this is what the interviewer is most interested in.

R – Result Finally, you share the outcomes of your actions. Did the performance evaluations lead to noticeable improvements in employee performance? Were there positive changes in team dynamics or company culture? Did they help to identify areas for improvement or opportunities for training? Whenever possible, it’s beneficial to quantify these results (e.g., “As a result of these performance evaluations and subsequent training, the team’s productivity increased by 20% over the next quarter.”).

Remember, the B-STAR technique is a guide, not a strict formula. It’s designed to help you structure your responses effectively and ensure you cover all the important points. However, you should always adapt your answer to best showcase your experiences and abilities.

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

What is your experience with conducting performance evaluations? – Example answer

Project Manager Example

“I strongly believe in the importance of performance evaluations. They’re a crucial part of professional development, fostering open communication between managers and employees, and helping to identify areas for improvement as well as to recognize exceptional work.

In my previous role as a project manager at TechCorp, I had a team of 20 software engineers and it was my responsibility to conduct their semi-annual performance evaluations.

My task included setting clear performance metrics at the beginning of the evaluation period, monitoring progress, providing ongoing feedback, and finally conducting a formal review.

To ensure fairness and transparency, I always made sure to clearly communicate the performance metrics and expectations at the start of the period. I’d hold regular check-ins with each team member to discuss their progress and address any potential issues early on. During the formal review, I would discuss their performance against the set metrics, provide constructive feedback, and collaborate on setting goals for the next period.

As a result of this approach, we saw a significant improvement in team performance over time. Individual productivity increased by an average of 15%, and the overall team’s project delivery speed improved by 25%. Additionally, the process led to the identification of specific training needs, which we addressed through targeted professional development programs. The feedback from the team was very positive; they felt more engaged and clear about their performance and goals.”

Sales Manager

“I believe in the power of effective performance evaluations. They are key to understanding individual capabilities, aligning personal goals with organizational objectives, and creating a roadmap for career growth.

At my prior position as a Sales Manager at ABC Company, I was entrusted with overseeing a dynamic team of 10 sales representatives. Part of my duty was to carry out quarterly performance evaluations for each team member.

My role was to establish clear and achievable sales targets for each representative and provide them with the necessary support and resources to meet these targets. I also ensured regular feedback sessions to address any challenges they faced and to recognize their successes.

To conduct these evaluations, I took a data-driven approach. I assessed each representative’s sales figures, client feedback, and their adherence to the sales process. But I also considered their soft skills, such as communication, problem-solving, and teamwork. I believe it was important to provide balanced feedback, highlighting both their strengths and areas for growth.

The outcome of this structured and comprehensive approach to performance evaluations was quite positive. We saw an overall sales increase of 30% over the year, and representatives who initially struggled with certain aspects of their roles showed marked improvement. Employee engagement and satisfaction also improved, as reflected in our annual employee survey. The process helped to create a more open dialogue between me and my team, leading to better mutual understanding and a stronger team dynamic.”

HR Manager Example

Other Interview Question and Answers

31 Office Manager Interview Questions (And Sample Answers)
Interview Question: Can you describe a time when you had to handle a crisis or an emergency situation? – Answer Tips
Interview Question: What is your experience with leading and facilitating meetings? – Answer Tips
Interview Question: How do you handle disagreements within your team? – Answer Tips
How To Write A PMO Analyst CV (With Examples)

Question forms part of

Civil Service Question Bank
Project Manager Question & Answer Sheet

Other interview questions that are similar

1. Can you share an example of a high-pressure situation you’ve been in? How did you handle it?
2. Can you tell me about a time when you had to make a critical decision under time pressure?
3. Describe a situation where you had to overcome a significant obstacle at work.
4. How have you handled a sudden change or unexpected turn of events in your job?
5. Can you give an example of a time when you had to respond to an emergency or unforeseen problem at work?
6. Tell me about a time when you had to handle a major issue that had no standard procedure.
7. Can you describe an instance where you had to think on your feet to extricate yourself from a difficult situation?
8. Describe a time when you faced a stressful situation at work and how you handled it.
9. Can you give an example of a time when you had to work under tight deadlines and high pressure?
10. How do you prioritize tasks and responsibilities when dealing with a crisis?
11. Can you describe a situation where you had to make a quick decision with limited information?
12. Tell me about a time when a project or task went off track. How did you handle it?
13. Can you describe a situation where you had to manage conflict in your team during a crisis?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things.

Take, as we are discussing, the question: “Can you describe a time when you had to handle a crisis or an emergency situation?” While it might seem like this question is just seeking to know about your crisis management skills, it’s actually probing deeper into those three fundamental areas.

1 – Can you do the job?: Handling crises or emergencies is a skill that extends beyond a specific role. It speaks to your overall competence, problem-solving ability, and decision-making skills under pressure. When you answer this question, the interviewer is trying to gauge if you have the necessary skills to perform effectively even when things don’t go as planned. They want to see that you’re adaptable and resilient, qualities that are crucial in almost any job.

2 – Will you do the job?: Your response to this question also showcases your level of commitment and drive. The fact that you’re able to handle tough situations and navigate through crises shows that you’re not only capable, but also willing to go the extra mile to get the job done. It speaks to your determination, tenacity, and resourcefulness, which are all indicators of your motivation and commitment to your work.

3 – Will you fit in?: Lastly, your answer can provide insights into your interpersonal skills and how you deal with stress, which are crucial elements in determining cultural fit. The way you interact with others during a crisis, handle stress, and manage relationships under pressure can indicate whether you’ll be able to gel with the existing team and adapt to the company culture.

In essence, this question isn’t just about whether you can handle emergencies. It’s a window into your overall capabilities, dedication, and cultural fit. Therefore, when preparing your response, remember to address these three areas to provide a comprehensive answer that truly showcases your value as a potential hire.

How Best To Answer ‘Can you describe a time when you had to handle a crisis or an emergency situation?’

Unless the question you are asked is a straight ‘up or down / yes or no’ style question then you are going to need to learn to describe, expand and elaborate on your answers. The best way of doing this is to follow the B-STAR technique for answering interview questions.

Let’s break down how you might structure your response using this method, while still referring back to the three fundamental things an interviewer is trying to ascertain.

B – Belief: Begin by expressing your philosophy when it comes to dealing with crises or emergencies. You might say something like, “I believe that handling crises effectively is crucial in any job. It’s not just about solving the problem at hand, but also about maintaining composure, making sound decisions under pressure, and leveraging teamwork to navigate through the situation.”

S – Situation: Briefly describe an emergency or crisis you had to handle. Keep it concise, focusing on the crucial elements that led to the crisis. For example, “During my tenure at XYZ Corp, a critical software we used crashed right before a major client presentation.”

T – Task: Describe your role in the situation. Given that the interviewer is interested in your skills, motivation, and cultural fit, make sure to highlight these aspects. “As the project lead, it was my responsibility not only to fix the issue but also to ensure that our team remained calm and focused, and our client stayed informed and reassured.”

A – Activity (or action): Detail the actions you took to manage the crisis. This is the heart of your answer and should showcase your problem-solving skills, resilience, and ability to handle pressure. “I coordinated with the tech team for an immediate fix, reassigned tasks within the team to meet the deadline, and maintained transparent communication with the client throughout.”

R – Result: Finally, describe the outcome, ideally quantifying the success if possible. This will demonstrate the effectiveness of your actions and your ability to drive positive results even in challenging situations. “We managed to fix the software in record time, deliver the presentation as planned, and subsequently received a commendation from the client for our professionalism and reliability during the crisis.”

Remember though that the B-STAR technique is descriptive not prescriptive. You do not need to follow this flow strictly, go with what is best for your answers and that will allow you to put your point across and show your experience the best.

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

Can you describe a time when you had to handle a crisis or an emergency situation? – Example answer

Project Manager Example

“In my view, crises are inevitable in any work environment. They test our ability to stay calm under pressure, make quick decisions, and navigate towards solutions. I faced such a situation during my time as a project manager at a software company.

We were on the verge of delivering a major product update to one of our top clients. However, just two days before the scheduled release, a critical bug was detected that caused the software to crash unexpectedly. As the project manager, I was responsible for ensuring the product delivery while maintaining the team’s morale and the client’s trust.

My immediate action was to assemble a task force of our best developers to focus on the bug. I also worked closely with the QA team to replicate the issue and isolate the problematic code. Simultaneously, I delegated other members of the team to ensure that the rest of the project tasks were still moving forward.

I also made it a point to keep our client informed about the situation. Transparency is key in such scenarios, and I wanted to assure them that we were doing everything possible to fix the issue without compromising the quality of our product.

Despite the immense pressure, the team worked tirelessly and we were able to resolve the bug within a day. We delivered the product update as initially scheduled. The client was very appreciative of our transparency and prompt action, and our company was commended for its professionalism. This experience not only strengthened our client relationship but also fostered a stronger sense of teamwork and resilience within our team.”

Teacher Example

Absolutely, here’s a response to the same question from the perspective of a school teacher:

“I firmly believe that in the field of education, being prepared for emergencies is as important as delivering quality teaching. This belief was put to the test during my tenure as a high school teacher.

One day, during a regular class session, a student suddenly had a severe allergic reaction. It was an alarming situation, as it was a life-threatening emergency and there was no school nurse available that day. As the teacher in charge, it was my responsibility to ensure the student’s safety and manage the situation effectively without causing panic among the other students.

Firstly, I immediately called for medical assistance. I had been aware of the student’s allergy, so I was able to provide the necessary information about his condition to the emergency services. Meanwhile, I kept the student calm, followed the first-aid protocol for such reactions that I had learned in a recent training, and ensured that his epi-pen was administered.

Simultaneously, I had to manage the rest of the class. I assigned a responsible student to lead the class to a nearby room, maintaining order and preventing panic from escalating.

The paramedics arrived promptly and were able to provide further medical care. The student recovered fully and returned to school after a few days. Following this incident, our school administration acknowledged the need for more regular emergency response training for all staff, which was implemented subsequently.

This event reaffirmed the importance of being prepared for emergencies and being able to make swift decisions under pressure. It was a challenging situation, but the outcome positively influenced our school’s emergency preparedness procedures.”

Restaurant Manager Example

Other Interview Question and Answers

36 PMO Analyst Interview Questions (And Sample Answers)
23 Quantity Surveyor Interview Questions (With Sample Answers)
27 Test Analyst Interview Questions (And Sample Answers)
Interview Question: What is your experience with leading and facilitating meetings? – Answer Tips
Interview Question: What do you know about our company and industry? – Answer Tips

Question forms part of

Civil Service Question Bank
Project Manager Question & Answer Sheet

Other interview questions that are similar

1. Can you describe a time when you successfully led a meeting? What were the key factors that contributed to its success?
2. How do you prepare for facilitating a meeting? What steps do you take to ensure that it runs smoothly and efficiently?
3. Can you provide an example of a challenging meeting you had to lead? How did you handle the situation and what was the outcome?
4. How do you ensure that all participants in a meeting have an opportunity to contribute and share their ideas?
5. What strategies do you use to keep a meeting focused and on track, especially when discussions become lengthy or contentious?
6. How do you manage conflicts or disagreements that may arise during a meeting? Can you share an example of how you resolved a conflict in the past?
7. What tools or techniques do you use to engage remote participants during virtual meetings? How do you ensure they feel included and valued?
8. How do you handle participants who dominate the conversation or who are reluctant to contribute during a meeting?
9. Can you share an example of a time when you received feedback on your meeting facilitation skills? How did you use that feedback to improve?
10. In your opinion, what are the most important qualities or skills of an effective meeting facilitator?

What the interviewer is looking for by asking this question

There are probably an infinite number of questions that the interviewer could ask you on the day. Some questions are incredibly common appearing in almost every interview you will have, while other questions you might hear once and never again regardless of how many jobs you apply for.

Fundamentally though all interview questions are really trying to find out one of 3 things:

1 – Can you do the job? (Do you have the skills/experience needed?)
2 – Will you do the job? (Do you have the drive/motivation to get the job done?)
3 – Will you fit in? (Does your personality match the workplace culture? Are you likeable?)

That’s it. Those are the 3 things that the interviewer is trying to ascertain. Every question that is asked of you will fundamentally be trying to resolve one (or more) of these 3 things. When answering questions related to leading and facilitating meetings this will generally mean:

1. Can you do the job? (Do you have the skills/experience needed?) When discussing your experience with leading and facilitating meetings, focus on specific instances where you have demonstrated the necessary skills, such as organizing agendas, managing time effectively, and using relevant tools for virtual meetings. Share examples that showcase your ability to lead diverse groups and adapt your facilitation style to various situations.

For example, when asked about a time when you successfully led a meeting, discuss the planning and execution process, highlighting the skills you utilized to make the meeting productive and efficient.

2. Will you do the job? (Do you have the drive/motivation to get the job done?) To show your drive and motivation, emphasize your commitment to achieving meeting objectives and finding solutions to challenges that may arise during the process. Share stories where you went the extra mile to ensure the success of a meeting, such as taking the initiative to address conflicts or following up with participants to keep the momentum going.

When answering a question about handling participants who dominate the conversation or are reluctant to contribute, focus on your proactive approach in creating an inclusive environment that encourages participation and collaboration.

3. Will you fit in? (Does your personality match the workplace culture? Are you likeable?) Showcase your interpersonal skills, flexibility, and ability to work well with others when discussing your experience in leading and facilitating meetings. Share examples that demonstrate your ability to connect with people, adapt to different communication styles, and maintain a positive atmosphere even in challenging situations.

For instance, when asked about managing conflicts or disagreements during a meeting, discuss your approach to resolving issues with empathy, active listening, and a focus on finding common ground.

How Best To Answer ‘What is your experience with leading and facilitating meetings?’

Unless the question you are asked is a straight ‘up or down / yes or no’ style question then you are going to need to learn to describe, expand and elaborate on your answers. The best way of doing this is to follow the B-STAR technique for answering interview questions.

For the interview question “What is your experience with leading and facilitating meetings?”, you can use the B-STAR technique to elaborate on your answer while still following the given structure:

B – Belief: Express your thoughts and feelings about the importance of effective meeting facilitation, including aspects like clear communication, active listening, time management, and driving consensus.

S – Situation: Describe a relevant scenario in which you were responsible for leading and facilitating a meeting. Keep the description brief and focused on the context and purpose of the meeting.

T – Task: Explain your role in the situation, emphasizing the active role you played in leading the meeting and ensuring its success. Highlight any specific responsibilities or goals you had.

A – Activity (or action): Elaborate on the steps you took during the meeting facilitation process. Detail your approach to setting the agenda, engaging participants, managing time, addressing conflicts, and assigning action items. Explain why each step was important and how it contributed to the meeting’s success.

R – Result: Summarize the outcome of your meeting facilitation efforts, using quantifiable metrics if possible (e.g., increased efficiency, improved collaboration, or reduced project delays). Emphasize the positive impact your facilitation skills had on the team or organization.

Keep in mind that the B-STAR technique serves as a guideline, and you can adapt it to best showcase your experience and skills in leading and facilitating meetings while providing a comprehensive and engaging response.

What You Should NOT Do When Answering Questions

Do not avoid the question.

Do not describe a failure (unless specifically asked).

Do not downplay the situation.

Do not overhype the situation.

Do not say you have no experience with the subject matter.

Do not reject the premise of the question.

Do not have a passive role in the situation.

Do not give a one-sentence answer.

Do not overly describe the scenario and miss the action

What is your experience with leading and facilitating meetings? – Example answers

Team Leader Example

I believe that effective meeting facilitation is essential for successful collaboration and decision-making, as it helps keep discussions focused, engages all participants, and drives meetings towards their objectives.

In my previous role as a team leader at XYZ Company, we were working on a major project with tight deadlines. It was crucial to hold weekly progress meetings with my team to ensure everyone was on track and address any issues that arose.

As the team leader, my responsibility was to lead and facilitate these meetings to maintain clear communication, foster collaboration, and ensure progress towards the project’s goals.

To achieve this, I started by preparing a detailed agenda and sharing it with my team members in advance, so they knew what to expect and could come prepared. During the meetings, I began with a brief recap of previous discussions and updates on our progress. I made sure to engage all participants by inviting everyone to share their input, ask questions, and discuss any concerns they might have. I also paid close attention to time management and gently steered the conversation back on track when it strayed from the agenda.

When conflicts or disagreements arose, I addressed them by actively listening to all sides, seeking common ground, and guiding the team towards a resolution. After each meeting, I ensured that action items and deadlines were assigned, and I followed up with team members to monitor progress.

As a result of these efforts, our team was able to complete the project on time and meet all performance benchmarks. Additionally, the weekly progress meetings led to improved communication and collaboration within the team, which contributed to a 20% increase in overall project efficiency.

Marketing Manager Example

I strongly believe that fostering open communication and collaboration is essential for successful teamwork, and one way to achieve this is through well-facilitated meetings where everyone feels heard and included.

In my previous role as a marketing manager at ABC Corporation, I was in charge of coordinating various marketing campaigns that required input and collaboration from multiple departments, such as design, content, and sales. Monthly cross-departmental meetings were crucial to align our strategies and ensure timely campaign execution.

As the marketing manager, my role was to lead and facilitate these meetings, ensuring that each department’s concerns were addressed and that we could move forward with a unified plan.

To accomplish this, I began by creating and sharing a clear agenda with all participants ahead of the meeting, highlighting key discussion points and objectives. During the meetings, I made a point to acknowledge and appreciate each department’s contributions, and I actively encouraged everyone to voice their opinions, ask questions, and share their expertise.

To manage time effectively and stay focused on our goals, I used a visual timer and set time limits for each agenda item. I also took detailed notes, summarizing the main takeaways and action items, which I shared with all participants after the meeting.

In situations where disagreements or conflicts arose, I took a diplomatic approach, allowing each party to express their concerns and facilitating a discussion that led to a mutually acceptable solution.

As a result of these well-structured and inclusive meetings, our marketing campaigns consistently met or exceeded performance goals, and inter-departmental collaboration improved significantly. This approach also led to a 30% increase in the efficiency of our marketing campaigns and a more cohesive company culture.

Product Manager Example

Other Interview Question and Answers

27 Test Analyst Interview Questions (And Sample Answers)
Interview Question: What do you know about our company and industry? – Answer Tips
23 Quantity Surveyor Interview Questions (With Sample Answers)
Interview Question: Tell Me About Yourself – Answer Tips
33 Operations Manager Interview Questions (With Example Answers)