You’ve just watched the full walkthrough of a 250-word statement for Managing a Quality Service at Executive Officer (EO) grade. Here are the key insights to help you shape your own example.
Why this behaviour matters
At EO level, Managing a Quality Service is about delivering accurate, efficient, and reliable outcomes that meet user needs. Recruiters want to see that you can organise your work effectively, follow agreed standards, and contribute to improving how services are delivered in your team.
How to shape your own statement
Think of a time when you ensured work was carried out to a high standard or helped improve a process. Use the B-STAR method to structure your response:
✅ Belief – state your commitment to accuracy, consistency, and user-focused delivery.
🎯 Situation and Task – describe the task, responsibility, or service area where quality mattered.
🛠️ Activity – explain how you ensured standards were met, monitored progress, or introduced improvements.
📈 Result – show the outcome, such as reliable service, efficiency gains, or positive user feedback.
Practical tip
Emphasise attention to detail and your role in maintaining or improving service delivery. Show that you understand quality is not just about meeting deadlines but ensuring services meet user expectations.
Next step
Use the example from the video above as a guide. Apply the same structure to your own experiences to evidence how you manage quality and deliver value at EO grade.