You’ve just watched the full walkthrough of a 250-word statement for Making Effective Decisions at Administrative Assistant (AA) and Administrative Officer (AO) grade. Here are the key insights to help you shape your own example.
Why this behaviour matters
At AA and AO level, Making Effective Decisions is about using clear information, following guidance, and asking the right questions before taking action. Recruiters want to see that you can think carefully, check facts, and make fair, balanced decisions that support the team and customers. It’s also about knowing when to seek advice and when to take responsibility for a decision yourself.
How to shape your own statement
Think of a time when you had to choose between options or resolve an issue by checking information carefully. Use the B-STAR method to structure your response:
🧭 Belief – show that you value accuracy, fairness, and good judgment.
🎯 Situation and Task – describe a time when you needed to make a decision or recommendation.
⚙️ Activity – explain how you gathered information, asked for input, or reviewed guidance before deciding.
✅ Result – share the outcome, such as a resolved issue, improved accuracy, or a better process for others.
Practical tip
Focus on how you made the decision, not just the outcome. Recruiters want to see that you took time to understand the facts, checked details, and used evidence to reach a fair and confident conclusion.
Next step
Use the example from the video above as a guide. Apply the same structure to your own experience to show how you use evidence, sound judgment, and teamwork to make effective decisions at AA/AO grade.