You’ve just watched the full walkthrough of a 250-word statement for Developing Self and Others at Administrative Assistant (AA) and Administrative Officer (AO) grade. Here are the key insights to help you shape your own example.
Applying for a Civil Service AA or AO role? If your interview will assess Success Profile behaviours, our AA/AO Civil Service Behaviour Interview Pack contains 18 full B-STAR model answers covering all nine behaviours, with two realistic questions for each behaviour.
Why this behaviour matters
At AA and AO level, Developing Self and Others is about taking responsibility for your own learning and supporting those around you to develop their skills. Recruiters want to see that you are open to feedback, willing to improve, and keen to share what you know. It’s also about contributing to a positive learning environment where everyone can grow and perform at their best.
How to shape your own statement
Think of a time when you improved your skills or helped a colleague learn something new. Use the B-STAR method to structure your response:
📘 Belief – show that you value learning, development, and continuous improvement.
🎯 Situation and Task – describe when you identified a skill gap or learning opportunity for yourself or someone else.
🛠️ Activity – explain how you developed your knowledge, applied new learning, or supported others in building their confidence or capability.
🏆 Result – share how this improved performance, efficiency, or teamwork.
Practical tip
Highlight your enthusiasm for learning and your willingness to help others. Recruiters look for candidates who show initiative in developing themselves and who strengthen the team by sharing skills, ideas, and experiences.
Next step
Use the example from the video above as a guide. Apply the same structure to your own experience to show how you take ownership of learning, act on feedback, and help others develop at AA/AO grade.