You’ve just watched the full walkthrough of a 250-word statement for Communicating and Influencing at Administrative Assistant (AA) and Administrative Officer (AO) grade. Here are the key insights to help you shape your own example.
Why this behaviour matters
At AA and AO level, Communicating and Influencing is about sharing information clearly, listening carefully, and building understanding with colleagues, customers, and stakeholders. Recruiters want to see that you can use plain language, choose the right method of communication, and show respect for others’ views. It’s also about staying calm, professional, and positive — even when dealing with challenges or sensitive situations.
How to shape your own statement
Think of a time when you needed to share information, explain something important, or influence others to take action. Use the B-STAR method to structure your response:
💬 Belief – show that you value clear, respectful, and honest communication.
🎯 Situation and Task – describe when you needed to communicate or persuade others to achieve a goal.
🛠️ Activity – explain how you adapted your message, chose the right channel (email, call, or face-to-face), and checked understanding.
📈 Result – share the outcome, such as improved understanding, cooperation, or a positive change in behaviour.
Practical tip
Highlight how you adapt your communication to your audience. Recruiters value candidates who can communicate clearly with different people, build trust, and handle conversations professionally and confidently.
Next step
Use the example from the video above as a guide. Apply the same structure to your own experience to show how you communicate clearly, influence positively, and build strong working relationships at AA/AO grade.