Applying for a Civil Service AA or AO role? If your interview will assess Success Profile behaviours, our AA/AO Civil Service Behaviour Interview Pack contains 18 full B-STAR model answers covering all nine behaviours, with two realistic questions for each behaviour.
You’ve just watched the full walkthrough of a 250-word statement for Changing and Improving at Administrative Assistant (AA) and Administrative Officer (AO) grade. Here are the key insights to help you shape your own example.
Why this behaviour matters
At AA and AO level, Changing and Improving is about showing a positive attitude to change, being open to learning, and helping others adapt to new ways of working. Recruiters want to see that you can recognise opportunities to make work easier or more efficient, take small steps to improve processes, and support your team through change.
How to shape your own statement
Think of a time when you noticed a better way to do something or learned a new system that improved how your team worked. Use the B-STAR method to structure your response:
🔄 Belief – show that you value learning and improvement in your work.
🎯 Situation and Task – describe a time when you identified a need to change or improve a process.
🛠️ Activity – explain the steps you took to test or introduce the improvement, and how you supported colleagues during the change.
📈 Result – share what happened as a result, such as smoother processes, better teamwork, or improved service quality.
Practical tip
Focus on your willingness to learn and take initiative. Even small improvements—like organising information better, suggesting a clearer process, or helping a colleague understand a new system—can show your adaptability and commitment to doing things better.
Next step
Use the example from the video above as a guide. Apply the same structure to your own experience to demonstrate how you respond positively to change and help improve the way your team works at AA/AO grade.