Changing and Improving (HEO/SEO)
You’ve just watched the full walkthrough of a 250-word statement for Changing and Improving at HEO and SEO grade. Below you’ll find key reflections to help you apply the same approach to your own Civil Service applications.
Why this behaviour matters
At HEO and SEO level, Changing and Improving is about showing that you can look at processes with a critical eye, encourage new ideas, and support colleagues as they adapt. Recruiters are looking for evidence that you can balance efficiency with innovation while considering the impact on diverse users.
How to shape your own statement
Think about times when you have taken the lead in making improvements. Use the B-STAR method to keep your answer clear and structured:
💭 Belief – what you value about change and improvement.
🎯 Situation and Task – the context you were in and your responsibility.
🛠️ Activity – the steps you took, who you involved, and how you managed challenges.
📈 Result – the clear outcome, ideally supported with figures or measurable impact.
Practical tip
Always link your improvements to a bigger purpose. Show how they saved time, improved satisfaction, or made a process more reliable. That connection is what convinces assessors you understand the behaviour at this grade.
Next step
Use the example you’ve just seen in the video as a template. Don’t copy it; instead, map it onto your own experiences and build a response that shows you can deliver improvement in your role.