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Mike Jacobsen

Seeing the Big Picture Interview Questions – Grade 6 Level Examples

September 11, 2024 by Mike Jacobsen

Welcome!

We’re so glad you’re here, and we’re ready to help you prepare for your upcoming Civil Service interview. In this post, we’ll focus on the behavior “Seeing the Big Picture” at the Grade 6 level. Whether you’re familiar with this behavior or just learning about it, we’re going to break it all down and give you the tools you need to succeed in your interview. You’ll find tips, questions, and a handy step-by-step guide.

Let’s get started!

Contents

  • 1 What is “Seeing the Big Picture”?
  • 2 Common Interview Questions Related to “Seeing the Big Picture”
  • 3 How to Answer Using the B-STAR Method
  • 4 Sample B-STAR Answer
  • 5 Breakdown of the Sample Answer
  • 6 Common Mistakes to Avoid
  • 7 Key Takeaways

What is “Seeing the Big Picture”?

Seeing the Big Picture means understanding how your work contributes to wider goals. It’s about looking beyond your immediate tasks and considering the bigger picture, whether that’s the team, department, or government objectives.

Click here for Seeing the Big Picture interview question examples…

At the Grade 6 level, this behavior takes on a higher level of strategic importance. You’ll be expected to influence policy, guide decision-making, and anticipate long-term consequences. Compared to more junior roles, Grade 6 staff need to engage with complex issues, work across teams, and provide leadership that aligns with broader organizational goals.

Understanding how political, economic, and social factors affect your work is crucial at this level.

Common Interview Questions Related to “Seeing the Big Picture”

  • Can you give an example of when you aligned your team’s objectives with wider departmental goals?
  • How do you ensure that your decisions take into account the long-term impact on the organization or society?
  • Tell us about a time you had to adapt to changes in policy or strategy. How did you handle it?
  • Describe a situation where you influenced others to adopt a broader perspective.
  • How do you stay informed about changes in government policy or external trends, and how do you apply that information in your work?
  • See more…

How to Answer Using the B-STAR Method

When answering behavior-based questions, we recommend using the B-STAR method. This helps you structure your responses clearly and confidently.

B – Belief: Start by explaining your core belief that guides your approach. What values or principles do you hold that influence how you see the bigger picture?

S – Situation: Describe the context. What was happening around you? What was the problem or opportunity?

T – Task: Explain your role. What were you responsible for?

A – Action: What did you do to address the situation? This is the most detailed part of your answer, so walk the interviewer through your process.

R – Result: Share the outcome. What happened as a result of your actions? What impact did it have on the team, department, or wider organization?

Sample B-STAR Answer

Question: Can you give an example of when you aligned your team’s objectives with wider departmental goals?

Belief: I believe that aligning team objectives with broader organizational goals ensures we’re all pulling in the same direction, which increases efficiency and impact.

Situation: In my previous role, I was leading a project during a time when our department was shifting its priorities due to new government policies. We were asked to focus on sustainability initiatives.

Task: I was responsible for ensuring my team’s ongoing projects supported this new direction while still meeting our original deadlines.

Action: I reviewed the new sustainability policy in detail and organized a series of meetings with my team to realign our objectives. We discussed how we could incorporate the new policies into our work without losing momentum. I also communicated with senior management to confirm our alignment and sought feedback on our revised approach.

Result: As a result, our team successfully integrated the sustainability focus into our projects, which was recognized by leadership as a model for other teams. This alignment also contributed to the department’s success in meeting its broader sustainability targets.

Note: Your answer should be more detailed. If you’d like to see more in-depth example answers, check out our Civil Service guide.

Breakdown of the Sample Answer

✅ Belief: Shows personal values and commitment to the organization’s wider goals.
🔍 Situation: Clearly sets the context and gives the interviewer insight into the challenge faced.
🎯 Task: Highlights individual responsibility and leadership in managing both tasks and team alignment.
🏃 Action: Detailed steps showing practical actions taken to ensure alignment, including team coordination and communication with senior management.
🏆 Result: Demonstrates tangible success and positive impact on both the team and department, linking back to the bigger picture.

Common Mistakes to Avoid

🚫 Vague answers: Avoid general statements. Be specific about what you did and how it helped the organization.
🚫 Skipping the “Belief”: Not explaining your core belief can make your answer feel mechanical. Show that you understand why the behavior matters.
🚫 Focusing too much on the problem: Spend more time on the actions you took and the results you achieved, rather than overexplaining the situation.
🚫 Not linking to wider goals: Make sure your answer clearly connects your actions to the bigger picture.

Key Takeaways

Seeing the Big Picture is critical at the Grade 6 level because it requires you to think strategically and influence wider policy and departmental objectives. Understanding how your work fits into the larger goals is essential for success at this level.

Always show how your actions support broader goals, demonstrate leadership, and use the B-STAR method to ensure your answers are structured, clear, and impactful.

Good luck!

Click here to learn more…

Seeing the Big Picture Interview Questions – Senior Executive Officer Examples

September 11, 2024 by Mike Jacobsen

Welcome to this guide! If you’re preparing for a Civil Service interview at the Senior Executive Officer (SEO) level, you’re in the right place. Today, we’re diving into one of the core Civil Service behaviors: Seeing the Big Picture. Whether you’re feeling confident or a little unsure about how to approach this, this post is here to help you feel more prepared and ready to excel in your interview.

We’ll break down what this behavior means, how to tackle interview questions on it, and provide tips to avoid common pitfalls. Let’s get started!

Contents

  • 1 What is Seeing the Big Picture?
  • 2 Common Interview Questions
  • 3 How to Answer with the B-STAR Method
  • 4 Sample B-STAR Answer
  • 5 Breaking Down the Answer 🔍
  • 6 Common Mistakes to Avoid
  • 7 Key Takeaways

What is Seeing the Big Picture?

Seeing the Big Picture is all about understanding how your role fits into the wider objectives of the organization. It’s about considering the long-term impact of your actions, decisions, and how you contribute to broader strategic goals. At the Senior Executive Officer (SEO) level, this behavior becomes even more critical. SEOs often work on projects that have significant impacts on policy, operations, or services.

Click here for Seeing the Big Picture example questions

At the SEO level, the expectation is that you’ll not only understand the organization’s goals but also influence decision-making by bringing a strategic mindset. This differs from junior levels, where you might focus more on implementing tasks without needing a full grasp of the bigger picture. Here, you’re expected to think beyond your team or immediate project.

Common Interview Questions

  • Can you give an example of when you had to consider the wider impact of a decision?
  • How do you ensure that your work aligns with the overall objectives of the department?
  • Describe a time when you identified a potential risk or opportunity for your organization. What was your thought process?
  • How do you stay informed about broader trends and changes that might impact your role?
  • Can you share a situation where you influenced a team to adopt a more strategic approach?
  • See more…

How to Answer with the B-STAR Method

When answering questions about Seeing the Big Picture, a clear and structured response can help you stand out. The B-STAR method is perfect for this. It helps you frame your answers in a way that shows both what you did and why you did it.

  • B – Belief: Start by explaining your beliefs or understanding of the situation. What was the bigger context? Why did it matter?
  • S – Situation: Give a brief overview of the situation. What was happening, and what needed to be addressed?
  • T – Task: Explain your specific role. What were you responsible for?
  • A – Action: Walk through the actions you took. How did you tackle the situation, and what steps did you take to ensure you were considering the bigger picture?
  • R – Result: Highlight the outcome. How did your actions help the organization or team?

Sample B-STAR Answer

Question: Can you give an example of when you had to consider the wider impact of a decision?

Answer:
Belief: In my role as a team leader, I believe that understanding the broader strategy is essential for making effective decisions. It ensures that our team’s work contributes to the overall success of the organization.
Situation: Last year, our department was tasked with developing a new process for onboarding clients. At the time, there was pressure to implement the new system quickly due to an upcoming policy change.
Task: As the project lead, I was responsible for overseeing the team’s work and ensuring that the new process was efficient and met immediate deadlines.
Action: While the team focused on meeting short-term deadlines, I took a step back to evaluate how this new system would align with future policy changes. I consulted with other departments to get their input and ensured that our process would be scalable and flexible enough to adapt to upcoming shifts in regulation. This helped avoid a costly redesign later.
Result: The new system was rolled out on time and has been praised for its flexibility. It not only met immediate needs but also set us up for success with future changes.

Note: This is just an outline. Your answer should include more specific details. If you’d like more detailed example answers, check out our Civil Service guide.

Breaking Down the Answer 🔍

🧠 Belief: Shows your understanding of the importance of strategy and long-term thinking.
📜 Situation: Sets up the context, making it clear what was at stake and why considering the big picture mattered.
👥 Task: Clearly defines your responsibility and the role you played.
⚙️ Action: Highlights how you went beyond immediate tasks and considered future implications.
🏆 Result: Demonstrates the tangible benefits of your strategic thinking and how it impacted the organization positively.

Common Mistakes to Avoid

🚫 Focusing only on the present: Interviewers want to see that you can think ahead. Don’t just talk about what you did; explain why it mattered for the future.

🚫 Over-complicating your answer: It’s tempting to go into lots of detail, but keep your answer focused. Be concise and avoid unnecessary jargon.

🚫 Forgetting the result: Don’t just stop after describing what you did. Always mention the positive outcome of your actions.

🚫 Talking too much about the team’s work: While collaboration is important, the interviewer wants to hear about your role and impact.

Key Takeaways

At the Senior Executive Officer level, Seeing the Big Picture means thinking strategically and understanding how your work impacts the wider organization. This behavior is crucial because it influences decision-making and helps align your work with the broader goals of the Civil Service.

Mastering this behavior during your interview shows that you’re ready to take on higher responsibilities and contribute to long-term success.

Good luck with your interview! 🎉

Click here to learn more

Seeing the Big Picture Interview Questions – Higher Executive Officer Examples

September 11, 2024 by Mike Jacobsen

Welcome to Your Civil Service Interview Prep for Seeing the Big Picture

Hello and welcome! If you’re preparing for an interview for a Higher Executive Officer (HEO) role in the Civil Service, you’re in the right place. Today, we’re going to focus on a key behavior you’ll be tested on: Seeing the Big Picture.

In this post, you’ll learn what this behavior is, how it’s evaluated at the HEO level, common questions to expect, and how to structure your answers to impress your interviewers. Ready? Let’s dive in!


Contents

  • 1 What is Seeing the Big Picture and Why is it Important for Higher Executive Officers?
  • 2 Common Seeing the Big Picture Interview Questions
  • 3 Answering Questions Using the B-STAR Method
  • 4 Sample B-STAR Answer
  • 5 Breakdown of the Sample Answer
  • 6 Common Mistakes to Avoid When Answering Seeing the Big Picture Questions
  • 7 Key Takeaways

What is Seeing the Big Picture and Why is it Important for Higher Executive Officers?

Seeing the Big Picture is about understanding how your role fits within the broader goals of your department and the wider government. It’s about aligning your work with the overall strategic direction.

For an HEO, this behavior is vital because you’ll be expected to work across departments, understand wider government priorities, and ensure that your team’s work contributes to long-term objectives.

Click here for Seeing the Big Picture example questions

At this level, you’re not just following instructions. You’re actively identifying and understanding how policies or projects fit into a bigger strategic context. This contrasts with junior roles where individuals may focus more on immediate tasks without needing to grasp the larger picture. Senior roles, such as Senior Executive Officers (SEO), require even deeper insights into government-wide impacts, so you’ll see a progression in the expectations for this behavior as you move up the ranks.


Common Seeing the Big Picture Interview Questions

  • Can you give an example of a time when you had to align a project or task with broader organizational goals?
  • How do you ensure that your team’s work supports wider government objectives?
  • Describe a time when you had to adjust your approach after considering the long-term impacts of a decision.
  • How do you stay informed about wider government strategies and how they affect your work?
  • See more…

Answering Questions Using the B-STAR Method

The B-STAR method is a great way to structure your answers. Here’s a quick guide:

  • Belief: What were your core values or beliefs about the situation?
  • Situation: What was the context? Describe the background and your role.
  • Task: What were you specifically asked to do?
  • Action: What steps did you take? Be specific about what you did.
  • Result: What was the outcome? Quantify it if possible.

Sample B-STAR Answer

Question: Can you give an example of a time when you had to align a project with broader organizational goals?

Belief: I believe it’s crucial for any project to contribute to long-term objectives, rather than just short-term goals. This ensures sustainability and strategic alignment.

Situation: In my previous role, I was leading a project to improve our department’s internal communications. The immediate task was to streamline information sharing between teams.

Task: However, I realized this project also had the potential to support a larger government initiative aimed at enhancing cross-departmental collaboration. My task was to ensure our project fit within this broader aim.

Action: I held discussions with other department heads to understand their challenges and how our project could help. I then adjusted the project’s scope to include tools that would improve inter-departmental communication, not just within our team.

Result: The updated project resulted in a 20% improvement in cross-departmental information flow, which was highlighted as a key success in our department’s annual report.

Note: Your answer should include more details. For more in-depth sample answers, check out our Civil Service guide.


Breakdown of the Sample Answer

🧠 Belief: Shows that you understand the importance of long-term thinking.

🌍 Situation: Gives context and shows your role was proactive.

📋 Task: Demonstrates you identified an opportunity to contribute to broader goals.

🚀 Action: Highlights your initiative in speaking to other departments and making strategic adjustments.

🎯 Result: Shows the tangible outcome of your work and its wider impact.


Common Mistakes to Avoid When Answering Seeing the Big Picture Questions

😬 Ignoring the wider context: Don’t just talk about your immediate task. Show how it fits into broader goals.

⏳ Focusing too much on the short-term: Interviewers want to hear about long-term thinking.

📊 No results or vague results: Make sure to include specific outcomes and quantifiable impacts.

🗣️ Not mentioning collaboration: Working with others is often key to demonstrating this behavior. Don’t forget to mention it if relevant.


Key Takeaways

  • Seeing the Big Picture is crucial for HEOs, as it demonstrates your ability to align your work with wider government strategies.
  • At this level, you’ll be expected to think about both your team’s impact and how it fits within larger priorities.
  • Use the B-STAR method to structure your answers and show both your strategic thinking and practical actions.
  • Avoid common mistakes like neglecting long-term impacts or leaving out collaboration details.

Good luck with your interview!

Click here to learn more

Seeing the Big Picture Interview Questions – Executive Officer Examples

September 11, 2024 by Mike Jacobsen

Welcome to Your Guide on Interviewing for Seeing the Big Picture at Executive Officer Level

We’re so glad you’re here! If you’re preparing for an interview for the Civil Service, you’ve come to the right place. Today, we’re focusing on one of the key behaviors you’ll need to demonstrate—Seeing the Big Picture. We’ll explore what this behavior means, why it matters at the Executive Officer (EO) level, and how you can craft standout answers during your interview.

By the end of this guide, you’ll be equipped with essential knowledge, sample questions, and a proven answering technique using the B-STAR method. Ready? Let’s get started!

Contents

  • 1 What Is Seeing the Big Picture and Why Does It Matter for Executive Officers?
  • 2 Common Interview Questions Related to Seeing the Big Picture
  • 3 How to Answer Using the B-STAR Method
  • 4 Sample B-STAR Answer
  • 5 Breakdown of the Sample Answer
  • 6 Common Mistakes to Avoid
  • 7 Key Takeaways for Executive Officers

What Is Seeing the Big Picture and Why Does It Matter for Executive Officers?

Seeing the Big Picture is about understanding how your role fits into the wider goals of the organization and how external factors can influence decisions. It involves being aware of the larger picture while balancing immediate tasks.

See example questions and answers

For an Executive Officer, this behavior involves understanding the context of your work and how it impacts the broader objectives of the Civil Service. While you might not be making high-level decisions, you are expected to align your actions with bigger goals and consider the impact of your work on others.

At higher levels—such as Senior Executive Officer or Grade 6—this behavior demands more strategic thinking and influencing large-scale decisions. However, at the EO level, it’s about ensuring that even day-to-day actions contribute meaningfully to the organization’s overall goals.

Common Interview Questions Related to Seeing the Big Picture

  • Can you describe a time when you had to consider the wider context when making a decision?
  • Tell us about a situation where you had to adapt your approach because of a change in organizational priorities.
  • How have you ensured your team’s work aligned with the Civil Service’s broader objectives?
  • See more…

How to Answer Using the B-STAR Method

The B-STAR method is an effective framework for structuring your answers. Here’s how it works:

B – Belief: Begin by sharing your belief or approach when it comes to Seeing the Big Picture. What mindset do you have in considering the broader context of your work?
S – Situation: Outline a specific situation where you demonstrated this behavior.
T – Task: Describe the task or responsibility you had in that situation.
A – Action: Explain the actions you took to ensure you kept the big picture in mind.
R – Result: Conclude with the result. How did your actions positively impact the team or organization?

Sample B-STAR Answer

Question: Can you describe a time when you had to consider the wider context when making a decision?

Answer:
B: I believe it’s important to always consider how my actions can impact the wider goals of the organization. Even in everyday tasks, I try to think about how my work aligns with the broader objectives.
S: In my previous role, we were tasked with streamlining a process to improve efficiency. This was part of a wider organizational goal to reduce costs while maintaining quality service.
T: I was responsible for leading the team in redesigning the workflow to make it more efficient.
A: I made sure to gather insights from various departments to understand how the changes would affect them. This allowed us to create a solution that worked across the board, rather than just for our team.
R: As a result, we reduced processing time by 20%, which contributed to the overall cost-saving targets of the department, without sacrificing service quality.

Note: Your answer should be more detailed. If you’d like to see more comprehensive examples, check out our Civil Service guide!

Breakdown of the Sample Answer

💡 Belief: Emphasizes understanding and aligning with broader goals.
🏗️ Situation: Provides context that highlights the importance of the task.
🛠️ Task: Clearly outlines personal responsibility, showing ownership of the project.
🚀 Action: Demonstrates proactive steps taken to ensure the wider picture is considered.
🎯 Result: Shows measurable success, which connects directly to the organization’s goals.

Common Mistakes to Avoid

❌ Being too vague: Always be specific about your actions and their impact.
❌ Focusing only on your role: Remember, the key is to demonstrate how you considered the bigger picture.
❌ Forgetting to mention results: Always connect your actions to the outcome.
❌ Rambling: Keep your answer focused and concise—make every sentence count.

Key Takeaways for Executive Officers

  • Seeing the Big Picture is about connecting your work to the broader goals of the Civil Service.
  • At the EO level, you need to show that your day-to-day decisions are informed by the organization’s wider objectives.
  • Using the B-STAR method ensures your answers are structured, focused, and impactful.

Mastering this behavior will help you stand out in your interview and demonstrate that you’re ready to contribute meaningfully to the organization’s success. Good luck!

Seeing the Big Picture Interview Questions – Administrative Assistant Examples

September 11, 2024 by Mike Jacobsen

Welcome to Your Guide to Civil Service Interviews: “Seeing the Big Picture”

Hi there! If you’re preparing for a Civil Service interview for an Administrative Assistant (AA) role, you’re in the right place. This post will focus on one of the key behaviors you’ll be assessed on—Seeing the Big Picture.

We’ll break down what this behavior means for your role, provide some common interview questions, and guide you step-by-step on how to nail your answers using the B-STAR method. Let’s get started!


Contents

  • 1 What is “Seeing the Big Picture” and Why is it Important for Administrative Assistants?
  • 2 Common Interview Questions for “Seeing the Big Picture”
  • 3 How to Answer Using the B-STAR Method
  • 4 Sample B-STAR Answer
  • 5 Breaking Down the Answer with Emojis
  • 6 Common Mistakes to Avoid
  • 7 Key Takeaways for “Seeing the Big Picture” at the Administrative Assistant Level

What is “Seeing the Big Picture” and Why is it Important for Administrative Assistants?

Seeing the Big Picture means understanding how your work fits into the bigger goals of your team, department, or even the entire Civil Service. At the Administrative Assistant level, this behavior is all about recognizing how your daily tasks contribute to larger organizational goals.

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Seeing the Big Picture Example Questions

Unlike higher-level roles, such as Senior Executive Officers, AAs aren’t expected to shape strategy or lead big projects. Instead, you’re expected to support those bigger efforts through your understanding of how the pieces fit together.

Your role is crucial in keeping everything running smoothly, ensuring tasks align with larger priorities. This behavior reflects how you stay aware of the overall objectives while managing your own work.


Common Interview Questions for “Seeing the Big Picture”

Here are some questions you might encounter in your interview:

  • Can you describe a time when you understood how your work contributed to the wider goals of your team?
  • How do you ensure that your tasks align with the priorities of your department?
  • Tell us about a time when you had to adapt to a change in your team’s objectives.
  • How do you stay informed about the broader goals of your organization?
  • See more…

How to Answer Using the B-STAR Method

The B-STAR method is a fantastic structure for answering behavior-based questions:

B – Belief: Start by explaining your belief or thought process behind the situation. This shows interviewers your values and how you approach your work.

S – Situation: Set the scene. Describe the context of your example.

T – Task: Explain what you were responsible for.

A – Action: Walk through the specific steps you took.

R – Result: Wrap it up by explaining what happened and what you learned.


Sample B-STAR Answer

Question: Can you describe a time when you understood how your work contributed to the wider goals of your team?

Answer: B (Belief): I believe that even the smallest tasks I complete have a ripple effect on the larger team’s success.
S (Situation): Last year, our team was working on a tight deadline for a project that supported a major government initiative.
T (Task): As an Administrative Assistant, I was responsible for managing the team’s schedule, ensuring all meetings with key stakeholders were properly organized.
A (Action): I made sure to prioritize meetings with external partners who were crucial to the initiative, and communicated any changes immediately to keep everything running smoothly.
R (Result): The project was delivered on time, and I received feedback from my manager that my work played a key role in keeping the team on track.

Note: Your answer should be more detailed. If you want more in-depth example answers, check out our Civil Service guide!


Breaking Down the Answer with Emojis

🧠 Belief: Clearly stating your belief shows self-awareness and a strong understanding of how your role fits into the team.

🏙 Situation: Setting the scene with relevant context helps the interviewer visualize the scenario and understand why it was important.

📝 Task: Being specific about your responsibility shows you’re aware of how your actions directly contribute to broader objectives.

🚀 Action: Detailing the steps you took shows problem-solving skills and your ability to focus on key tasks that align with team goals.

🏆 Result: Highlighting positive outcomes and feedback demonstrates the impact of your work and shows you are results-oriented.


Common Mistakes to Avoid

😬 Being vague: Avoid talking in general terms. Be specific about the actions you took and the results.

📉 Downplaying your role: It’s easy to think your job is too small to matter, but everything you do supports the bigger picture.

🗣 Focusing too much on the task: Remember, it’s about seeing how your work fits into the broader goals, not just ticking off your to-do list.

🛑 Skipping the result: Always include what happened after your actions and why it mattered.


Key Takeaways for “Seeing the Big Picture” at the Administrative Assistant Level

At the AA level, Seeing the Big Picture is about knowing how your tasks support the broader goals of your team or department. You’re not just doing tasks in isolation. Every email, meeting, or task is part of a bigger puzzle.

Master this behavior and you’ll not only ace your interview, but you’ll also contribute more effectively to the success of your team.

Good luck with your interview preparation!

Check out our full guide to AO Civil Service Behaviour Interviews…

Seeing the Big Picture Interview Questions – Administrative Officer Examples

September 11, 2024 by Mike Jacobsen

Welcome!

We’re thrilled to have you here. If you’re preparing for an interview for an Administrative Officer role in the Civil Service, you’ve come to the right place! Today, we’ll be focusing on the behavior Seeing the Big Picture—one of the key behaviors assessed in many Civil Service interviews. This post will help you understand the behavior, the kinds of questions you can expect, and how to craft strong, clear answers using the B-STAR method.

Ready to dive in? Let’s get started!


Contents

  • 1 What is Seeing the Big Picture?
  • 2 Common Interview Questions for Seeing the Big Picture
  • 3 How to Answer Using the B-STAR Method
  • 4 Sample B-STAR Answer
  • 5 Breaking Down the Example Answer
  • 6 Common Mistakes to Avoid
  • 7 Key Takeaways

What is Seeing the Big Picture?

Seeing the Big Picture is about understanding how your work fits into the larger goals and objectives of your department and the Civil Service as a whole. For an Administrative Officer (AO), this means being aware of how your day-to-day tasks contribute to the wider objectives of the organization, and why what you’re doing matters.

Seeing the Big Picture Example Questions

At the AO level, the focus of Seeing the Big Picture is on understanding your immediate environment. You’re expected to recognize how your role connects with the broader goals of your team, your department, and the Civil Service’s overall mission. Compared to more senior levels, where strategic decision-making is a bigger factor, the AO level emphasizes awareness and the ability to support the bigger picture through effective action.


Common Interview Questions for Seeing the Big Picture

Here are some questions you might be asked in an interview:

  1. Can you describe a time when you had to consider how your work impacted a wider team or department goal?
  2. How do you ensure your daily tasks align with your department’s objectives?
  3. Give an example of when you identified how your work contributes to a broader organizational goal.
  4. How do you keep informed about the wider goals of your department?
  5. See more…

How to Answer Using the B-STAR Method

The B-STAR method is a structured way to answer interview questions, ensuring your answers are both clear and detailed. Here’s how to use it:

B – Belief: Start by explaining what you believe about the situation. Why is Seeing the Big Picture important in this context?

S – Situation: Describe the context of your example. What was the scenario or challenge?

T – Task: Outline your specific role in the situation.

A – Action: What actions did you take to handle the situation?

R – Result: What was the outcome of your actions? How did it contribute to the bigger picture?


Sample B-STAR Answer

Question: Can you describe a time when you had to consider how your work impacted a wider team or department goal?

Answer:
B: I believe it’s important to understand how even the smallest task can impact the larger goals of a team or department. This helps me stay focused and motivated.
S: In my previous role, our team was responsible for processing applications for a government benefit program. The department was under pressure to reduce backlogs.
T: My specific role was to process applications quickly and accurately, but I realized the speed at which I worked directly impacted the overall backlog reduction target.
A: I took extra care to streamline my process by using tools that improved my efficiency without sacrificing accuracy. I also communicated regularly with my team leader to understand priority cases.
R: As a result, I consistently met my targets, which contributed to the team reducing the backlog by 20% in two months, helping the department meet its objectives.

Note: Your answer should be more detailed. If you want more in-depth example answers, check out our Civil Service guide!


Breaking Down the Example Answer

💡 Belief: Clearly stating why the behavior is important shows self-awareness and aligns with the Civil Service’s values.
🏗️ Situation: Give enough context to show you understood the broader challenge, but keep it concise.
🎯 Task: Highlight your specific role to show ownership and responsibility.
⚡ Action: Focus on the steps you took and why you chose them—this demonstrates your problem-solving skills.
🎉 Result: Quantify your success whenever possible! It’s important to show how your actions made a real impact.


Common Mistakes to Avoid

🚫 Being too vague: Avoid generic answers. Be specific about your role and actions.
🚫 Focusing only on the small picture: Remember, the goal is to show how you connected your work to the bigger picture.
🚫 Skipping the result: Always include the outcome of your actions. Results are what demonstrate your effectiveness.
🚫 Overcomplicating your answer: Keep it clear and to the point. Focus on the most important details.


Key Takeaways

Seeing the Big Picture is crucial for Administrative Officers. It’s about understanding how your tasks contribute to wider goals and ensuring you’re working efficiently to support your department. At the AO level, this means being aware of your impact on your immediate team and how that ties into broader Civil Service objectives. When preparing for your interview, focus on demonstrating your awareness and contribution to larger goals, and make sure your answers are structured, specific, and results-driven.

Check out our full guide to AO Civil Service Behaviour Interviews…

Working Together Behaviour Statements – Administrative Assistant (AA) Level Examples

August 2, 2024 by Mike Jacobsen

Applying for a civil service job can feel like a daunting task, especially when it comes to crafting the perfect 250-word statement. These statements are your chance to showcase how your experiences and skills align with specific civil service behaviours. One such behaviour you might need to demonstrate is “Working Together.” Let’s dive into what this behaviour entails and how you can effectively illustrate it in your application, particularly at the Administrative Assistant (AA) level.

What is the “Working Together” Behaviour?

Working Together Behaviour Statements

The “Working Together” behaviour is all about collaboration and teamwork. In the civil service, it’s essential to demonstrate your ability to work effectively with others to achieve common goals. At the Administrative Assistant (AA) level, this means being a supportive team member, effectively communicating, and contributing to the team’s overall success.

At this grade, “Working Together” focuses on:

  • Being reliable and approachable
  • Offering help to colleagues
  • Sharing information and resources
  • Demonstrating a positive attitude towards teamwork

Below the AA grade, the emphasis might be more on basic cooperation and following instructions, while above the AA grade, there is a greater expectation of leading teams, resolving conflicts, and driving collaborative initiatives.

Crafting Your 250-Word Statement

Writing your 250-word statement for the “Working Together” behaviour can be challenging, but with the right approach, you can make a strong impression. Here are some tips to help you:

1. Use the B-STAR Method

  • Belief: Start with a brief statement about your belief in the importance of teamwork.
  • Situation: Describe a situation where you had to work with others.
  • Task: Explain the task you were faced with in this scenario.
  • Action: Detail the specific actions you took to work effectively with your team.
  • Result: Highlight the positive outcome of your collaborative efforts.

2. Be Specific and Concise

  • Stick to one clear example.
  • Avoid vague statements; provide concrete details.

3. Showcase Relevant Skills

  • Mention skills like communication, reliability, and supportiveness.
  • Demonstrate how you actively contribute to team goals.

4. Reflect the AA Level Expectations

  • Focus on your role as a supportive team member rather than a leader.
  • Show how you help others and share resources.

Example B-STAR Structure

Belief: I firmly believe that effective teamwork is the cornerstone of success in any organization.

Situation: In my previous role as an administrative assistant, our team was tasked with organizing a large-scale company event on a tight deadline.

Task: My specific task was to coordinate with different departments to gather necessary resources and information.

Action: I proactively reached out to colleagues across various teams, setting up regular check-ins to ensure everyone was on the same page. I offered assistance wherever possible and shared updates promptly.

Result: As a result of our collective efforts, the event was a resounding success, with all departments praising the seamless coordination and collaboration.

Check out 50 example statements covering all 9 behaviours

250 Word Statement Example

As a volunteer at a local food bank, I was part of a team responsible for organising and distributing food packages to families in need. Our team included volunteers from various backgrounds, each bringing unique skills and perspectives.

My main responsibility was to coordinate the packaging process. To start, I spent time getting to know my fellow volunteers and understanding their strengths and preferences. This helped me assign tasks that suited each person’s abilities, ensuring everyone felt valued and engaged.

I believe that good communication is the key to success in any venture so I set up a daily briefing where we could discuss our goals for the day, address any issues, and share updates. By encouraging open dialogue, I ensured that everyone was on the same page and felt comfortable voicing their opinions.

During one particularly busy period, we faced a shortage of certain food items, which caused stress among the team. I suggested we split into smaller groups to focus on different tasks: one group could source additional donations, another could repackage available items more efficiently, and the remaining group could handle distribution.

I took the lead in sourcing donations, reaching out to local businesses and explaining our urgent need. Meanwhile, I stayed in constant contact with the other groups to monitor progress and offer support.

By listening to my colleagues’ concerns and offering practical solutions, we were able to navigate the busy period successfully. Our collaborative effort ensured that all families received their food packages on time.

See more examples…

Working Together Behaviour Statements – Administrative Officer (AO) Level Examples

August 2, 2024 by Mike Jacobsen

Applying for a Civil Service job? You’ve probably come across the requirement for a 250-word statement. This might seem daunting at first, but it’s your opportunity to showcase your skills and suitability for the role. Let’s break down the “Working Together” behaviour at the Administrative Officer (AO) level and how you can craft a compelling statement.

Understanding the “Working Together” Behaviour

Working Together Behaviour Statements

“Working Together” is a key behaviour in the Civil Service Success Profiles Framework. It’s all about building strong collaborative relationships and working effectively with others to achieve common goals. At the AO level, this means you need to demonstrate your ability to work as part of a team, support colleagues, and contribute to a positive team environment.

At this grade, your focus is on being a supportive team member rather than leading or managing others. This differs from lower grades, where the emphasis might be on learning to work with others, and from higher grades, where leadership and the ability to drive team performance become crucial. As an AO, you’re expected to actively participate in team activities, communicate effectively, and offer help and support when needed.

Crafting Your 250-Word Statement: Tips and Tricks

When writing your 250-word statement, it’s essential to be clear and concise while fully addressing the behaviour. Here are some tips to help you get started:

  1. Understand the B-STAR Method: Structure your statement using the B-STAR method (Belief, Situation, Task, Action, Result). This ensures your response is well-organized and covers all the necessary points.
  2. Start with Your Belief: Briefly state your belief about why working together is important. For example, “I believe that effective teamwork is crucial for achieving organizational goals and creating a supportive work environment.”
  3. Set the Scene with the Situation: Describe a specific situation where you demonstrated the “Working Together” behaviour. Make sure it’s relevant and provides enough context for the reader to understand the scenario.
  4. Define Your Task: Explain your role in the situation. What were you responsible for? This helps to clarify your involvement and the expectations placed upon you.
  5. Detail Your Actions: Focus on what you did to address the task. Be specific about the steps you took, the interactions you had, and any collaborative efforts you engaged in.
  6. Highlight the Result: Conclude with the outcome of your actions. How did your efforts contribute to the team’s success? What positive impact did it have?

Additional Tips

  • Be Specific: Use concrete examples and avoid vague statements. Specificity makes your statement more compelling and believable.
  • Show Reflection: Reflect on what you learned from the experience and how it has shaped your approach to teamwork.
  • Keep It Relevant: Ensure your example directly relates to the AO role and the “Working Together” behaviour.

Check out 50 example statements covering all 9 behaviours

250 Word Statement Example

I believe that collaboration is crucial for achieving success in any group endeavor. By building supportive relationships and sharing responsibilities, we can accomplish our goals more effectively.

During my final year in college, I was part of a group project for a marketing course. Our task was to create a comprehensive marketing plan for a local business.

From the beginning, I took the initiative to get to know my teammates and understand their strengths. We held an initial meeting to discuss our ideas and assign roles based on individual skills and interests.

To keep the project on track, I set up a shared online workspace where we could all access documents, update our progress, and provide feedback. This transparency helped us stay organised and ensured everyone was aware of their responsibilities. When conflicts arose, such as overlapping tasks or differing opinions on strategy, I facilitated discussions to find common ground and resolve issues amicably.

I was responsible for researching and analysing market data. When I encountered difficulties, I asked for help from a teammate who excelled in data analysis. In return, I offered to assist with the creative aspects of the project, where I had more experience.

Understanding the importance of wellbeing, I suggested regular check-ins to discuss our progress and any concerns. In the end, our marketing plan was well-received by both our professor and the local business. The success of the project was a testament to our effective collaboration and mutual support.

See more examples…

Working Together Behaviour Statements – Executive Officer (EO) Level Examples

August 2, 2024 by Mike Jacobsen

Applying for a Civil Service job can be a daunting process, especially when it comes to writing the infamous 250-word statements. These statements are a key part of demonstrating your suitability for the role by highlighting how your experience and skills align with the specific behaviours required. Today, we’re diving into the “Working Together” behaviour, particularly at the Executive Officer (EO) level.

Understanding the “Working Together” Behaviour

Working Together Behaviour Statements

“Working Together” is all about fostering a collaborative environment, building strong relationships, and working effectively with others to achieve common goals. At the EO level, this behaviour is crucial as it involves both managing your own contributions and supporting your team to deliver high-quality results.

At this grade, you’re expected to show a balance of leading and supporting. You might be guiding Administrative Officers (AOs) while also taking direction from Higher Executive Officers (HEOs) and above. Your role is to act as a bridge, ensuring smooth communication and cooperation within your team and across departments.

250-Word Statement Tips for “Working Together”

Crafting a 250-word statement can feel like a puzzle, but with the right approach, you can create a compelling narrative that showcases your abilities. Here are some tips to help you structure your statement effectively using the B-STAR method:

  1. Belief: Start by expressing your belief in the importance of working together. Why is teamwork vital in the Civil Service? How does it drive success in your role?Example: “I believe that collaboration is the cornerstone of effective public service. Working together ensures that diverse perspectives are considered, leading to well-rounded decisions and successful outcomes.”
  2. Situation: Set the scene by describing a specific situation where you demonstrated “Working Together”. Make sure it’s relevant to the EO level.Example: “In my previous role as an Administrative Officer, I was part of a project team tasked with improving our department’s processing times.”
  3. Task: Clearly outline your task or responsibility in this situation. This shows your role and the expectations placed on you.Example: “My task was to coordinate with various teams to gather data and implement new procedures.”
  4. Action: Detail the actions you took to work effectively with others. Highlight your communication skills, how you resolved conflicts, or how you supported your colleagues.Example: “I facilitated regular meetings to ensure everyone was on the same page, addressed any concerns promptly, and encouraged an open dialogue for sharing ideas.”
  5. Result: Conclude with the positive outcomes of your actions. Quantify your results if possible, to give a clear picture of your impact.Example: “As a result of our collaborative efforts, we reduced processing times by 30%, significantly improving our service delivery.”

Putting It All Together

When writing your statement, remember to keep it concise and focused. Use the B-STAR method to ensure you cover all necessary points without exceeding the word limit. Also, pay attention to the language you use; be clear and assertive, showing your confidence in your ability to work together effectively.

Now, let’s look at an example statement to see how these tips come to life…

Check out 50 example statements covering all 9 behaviours

250 Word Statement Example

As a Business Analyst fostering collaboration is crucial for the success of our projects. I believe that building strong relationships and creating an inclusive environment are essential for achieving our goals.

One significant project involved coordinating a new public transportation initiative across multiple regions. This required input and cooperation from various internal teams and external stakeholders, including local councils and transport providers. My role was to ensure seamless collaboration among all parties.

I began by organizing a series of initial meetings to introduce the project and establish clear communication channels. I ensured that all stakeholders were represented and encouraged open dialogue to understand their perspectives and concerns.

To facilitate ongoing collaboration, I set up a digital platform where we could share updates, documents, and feedback in real-time. This transparency helped keep everyone informed and engaged, promoting a cohesive working environment.

Recognizing the importance of inclusivity, I made sure to address and accommodate the diverse needs of all participants. I emphasized that bullying, harassment, and discrimination were unacceptable, fostering a respectful atmosphere.

When challenges arose, such as differing priorities or resource constraints, I worked with the team to find mutually beneficial solutions. I offered support and assistance wherever needed, ensuring that everyone felt valued and supported.

The project was successfully implemented on time, with positive feedback from all involved parties. This experience reinforced my belief in the power of working together, sharing knowledge, and supporting each other to achieve our common objectives.

See more examples…

Working Together Behaviour Statements – Senior Executive Officer (SEO) Level Examples

August 2, 2024 by Mike Jacobsen

Applying for a Civil Service job can feel a bit daunting, can’t it? One of the unique challenges is the 250-word statement required for each application. This short but significant piece of writing is your opportunity to showcase how you embody the core behaviours of the role you’re applying for. Today, we’re diving into the “Working Together” behaviour at the Senior Executive Officer (SEO) level. Grab a cuppa, and let’s get into it!

Understanding the “Working Together” Behaviour

Working Together Example Statements

At its core, “Working Together” is all about collaboration, building relationships, and achieving shared goals. It’s the glue that holds teams together, fostering an environment where everyone feels valued and productive.

For an SEO, this behaviour is about more than just getting along with colleagues. At this level, you’re expected to lead by example, promoting a collaborative culture both within your team and across different departments. You’re not just a participant in teamwork; you’re a facilitator, ensuring everyone has a voice and leveraging the collective strengths of your team to drive success.

So, how does this differ from other grades? At grades below SEO, the emphasis is often on being a good team player and contributing to team efforts. However, at the SEO level, there’s a significant step up in responsibility. You’re not only part of the team but also a key driver of teamwork. For grades above SEO, such as at Deputy Director or Director levels, the focus shifts even more towards strategic leadership and influencing collaboration at a broader, more organizational level.

Tips for Crafting Your 250-Word Statement

Writing a compelling 250-word statement can be tricky. But don’t worry, I’ve got some tips to help you nail it using the B-STAR method (Belief, Situation, Task, Action, Result).

  1. Start with Your Belief: Open with your personal belief about the importance of working together. This sets the stage and gives your statement a personal touch. For example, “I firmly believe that collaboration is the cornerstone of any successful team, enabling us to leverage diverse perspectives and skills.”
  2. Set the Scene with the Situation: Briefly describe a situation where you demonstrated strong teamwork skills. Be specific and concise. “In my role as Project Manager, we faced a significant challenge when…”.
  3. Outline the Task: Clearly define your role and responsibilities in that situation. What was expected of you? “I was tasked with bringing together a cross-functional team to address…”.
  4. Detail Your Actions: This is the heart of your statement. Describe what you did to foster collaboration and teamwork. Focus on your leadership and facilitation skills. “I initiated regular team meetings, encouraged open communication, and created an inclusive environment where everyone felt their input was valued.”
  5. Conclude with the Result: Highlight the positive outcomes of your actions. This should be quantifiable if possible. “As a result, our team not only met the project deadline but also exceeded our performance targets, leading to a 20% increase in efficiency.”

Final Tips

  • Be concise: Remember, you only have 250 words, so make every word count.
  • Be specific: Use concrete examples and avoid vague statements.
  • Be yourself: Authenticity shines through, so let your personality and passion for teamwork come across.

And there you have it, a friendly guide to crafting a standout 250-word statement on “Working Together” at the SEO level. Here’s an example to illustrate these tips in action…

Check out 50 example statements covering all 9 key behaviours

250 Word Statement Example

I firmly believe that working together as a cohesive unit drives success and fosters a positive environment. This belief shapes my approach to leadership and collaboration.

I was tasked with improving the sales performance across multiple stores in my region. This challenge required building strong relationships with store managers and aligning our strategies.

To kick off the initiative, I organized a regional meeting with all store managers. I communicated the goals clearly and passionately, emphasizing the importance of teamwork and mutual support. I invited managers to share their insights and challenges, creating an open and inclusive atmosphere.

I then set up smaller working groups, each focusing on specific areas such as customer service, inventory management, and local marketing strategies. I assigned team leads and provided them with the resources needed to succeed. We used video conferencing and collaborative tools to stay connected and share progress.

I also scheduled regular visits to each store, spending time with the teams, listening to their concerns, and offering practical advice. This hands-on approach helped build trust and demonstrated my commitment to their success.

To support wellbeing, I implemented a peer recognition program where employees could acknowledge each other’s hard work and achievements. This fostered a culture of appreciation and respect, boosting morale and engagement.

The result was a 25% increase in regional sales within six months and improved employee satisfaction. This experience reinforced my belief in the power of collaborative efforts and the importance of nurturing a supportive and respectful team environment.

See more examples…

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